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Supports North American product operations for Booking Manager and Distribution, connecting stakeholders with Sydney/Melbourne-based product and engineering teams. Responsibilities include incident triage, escalation tracking, churn-risk intake, roadmap and release communication, status updates, and translating commercial context for engineering. The role operates within a senior PM’s priorities rather than owning an independent roadmap, using AI tools to improve research and troubleshooting. Candidates should have product, product operations, or related customer-facing experience, ideally in B2B SaaS.

Supports the North American product function by connecting stakeholders with Sydney-based product and engineering teams. Responsibilities include incident triage, escalation management, churn-risk intake, product-status communication, release communications, and translating commercial context for engineering. The role operates within an existing roadmap under a senior PM, supports Booking Manager and Distribution products, and uses AI tools to improve research and troubleshooting.

Supports the North American product function across time zones by triaging incidents, tracking churn risks, communicating releases, answering product-status questions, and relaying stakeholder context to engineering. Works within a senior PM’s roadmap rather than owning prioritization, while translating between support, account management, commercial, distribution, and technical teams. Requires operational rigor, real-time problem-solving, clear communication, and familiarity with process-driven tools and legacy systems.

Support Rezdy’s North American operations by connecting regional stakeholders with the Australia-based product and engineering teams. Triage incidents, communicate updates, track churn risks, answer product-status questions, support release communications, and relay commercial context to Engineering. The role works within a senior PM’s roadmap and prioritization framework while building product judgment, technical fluency, and expertise across booking and distribution products.

Lead APAC sales performance, revenue growth, pipeline health, and new customer acquisition. Build, coach, and retain a high-performing regional sales team while establishing forecasting, qualification, pipeline, and performance disciplines. Develop regional strategy, manage strategic deals, partner cross-functionally, represent the business externally, and provide APAC market insight to global leadership. The role is based in Sydney with regular travel across APAC.

Own product direction, roadmap, prioritization, and delivery for one or more areas of a B2B2C SaaS platform. Lead discovery, translate customer and business needs into product requirements and success metrics, partner with engineering and front-end teams, use AI-assisted tools to prototype, and drive high-quality UX and delivery from ambiguity through launch and iteration.

Provide connectivity and integration support for Rezdy and Checkfront customers, mapping products to OTA portals, coordinating with sales/onboarding/tech teams, and explaining technical concepts clearly to ensure timely, accurate distribution setup.

Provide connectivity support for Rezdy and Checkfront customers by mapping products to OTA portals, liaising with OTA reps, becoming an expert in key integrations, ensuring distribution-friendly product setup, coordinating with sales/onboarding/technical teams, and explaining technical concepts clearly.

Provide connectivity support for Rezdy and Checkfront customers by mapping products in OTA portals, liaising with OTA reps, mastering top integrations, ensuring distribution-friendly product setup, coordinating across teams, and explaining technical concepts clearly.