About the role:
We're looking for an Associate Product Manager to be Rezdy's dependable NA presence — covering the hours our Sydney/Melbourne-based PM and dev team aren't online. This is a strong fit for someone energized by operational rigor and real-time problem-solving: comfortable triaging under pressure, translating between technical and commercial audiences, and building product judgment by working closely alongside a senior PM rather than owning a roadmap from day one. Pacific timezone
What you'll do:
- Connect the time zones. Be the dependable daily link between North America stakeholders — support and account management teams — and the Sydney/Melbourne-based PM and dev team, flagging decisions and blockers in real time rather than letting them wait for the next overlap window.
- Be the NA distribution conduit for Commercial leads and distribution partners (Viator, GYG, etc) and Distribution Resellers
- Keep incidents moving and visible during NA hours. Triage escalations that occur in NA working hours against a defined severity framework, looping in the senior PM and dev lead when judgment calls exceed current scope, and making sure NA support and AM teams get clear, live updates rather than waiting for the next AU working day.
- Surface and track AM churn risk. Own intake of NA account-manager-flagged churn risk — capturing impact and urgency the moment it's raised — so it's framed and ready to compete fairly when the senior PM and dev lead plan the sprint.
- Answer for what's in flight. Be NA's go-to for "is this expected / is this known / what's the status" questions on Booking Manager and Distribution, working from close sync with the senior PM's roadmap and known-issues context rather than independent authority over it.
- Share release communication in NA hours. Help execute the existing release process — communication and post-release follow-up specifically during NA hours — rather than owning release planning or prioritization.
- Partner with Engineering at a working level. Build enough fluency in our data architecture to relay NA-side context accurately to engineering, without owning technical trade-off decisions.
- Put AI tools to work. Use AI tools to speed up research, troubleshooting, and day-to-day tasks — a lever for moving faster, not a replacement for judgment.
What you'll bring:
- 2+ years of experience in product management, product operations, or a closely related operational/customer-facing role, ideally in B2B SaaS.
- Comfort working within another PM's priorities and roadmap — bringing your own judgment and context to how that work gets executed
- Experience with incident or issue management processes, and communicating through them clearly under time pressure.
- Comfort working with legacy technology systems and the teams that maintain them — able to translate between legacy constraints and current product priorities for both engineering and commercial audiences.
- Strong written communication skills — able to adjust tone and depth for audiences ranging from support and account management teams to engineering.
- Ease operating in process-driven environments (Jira, Slack, or equivalent).
- Comfort picking up domain concepts across different product types — e.g., transactional booking flows versus distribution/channel connectivity — without needing deep expertise in both on day one.
Nice to have:
- Experience in the travel, tours, or activities booking software space.
- Familiarity with multi-brand or multi-product portfolios (Expedition Software operates Checkfront, Rezdy, and Regiondo).
- Prior experience in a support, account management, or customer-facing product role.
Skills Required
- 2+ years of experience in product management, product operations, or a closely related operational/customer-facing role
- Experience in B2B SaaS preferred
- Ability to work within another PM's priorities and roadmap
- Experience with incident or issue management processes
- Ability to communicate clearly under time pressure
- Comfort working with legacy technology systems and maintenance teams
- Ability to translate between engineering and commercial audiences
- Strong written communication skills
- Comfort operating in process-driven environments using Jira, Slack, or equivalent tools
- Ability to learn domain concepts across different product types
- Experience in travel, tours, or activities booking software
- Familiarity with multi-brand or multi-product portfolios
- Prior support, account management, or customer-facing product experience
What We Do
Rezdy is the world’s leading independent online booking and distribution platform, powering the experiences industry. Launched in 2011, Rezdy was started when founder Simon worked in a dive centre in Thailand, and found himself spending more time behind a desk handling customer bookings and admin than out in the water sharing his love of diving with clients. With a previous background in IT, Simon set out to solve his own problem, and in doing so discovered a gap in the market. He had a vision to help people like him at that point to get more bookings and grow their business with less effort, empowering them to get back to doing what they love. Rezdy is proud to work with thousands of tour and activity operators and agents of all sizes in over 130 countries to help them get more bookings and grow their business. Today, Rezdy has headquarters in Sydney, Australia and in Raleigh U.S.A. and over $1.3 billion in tour and activity bookings processed through their platform every year. Rezdy's mission: "To power the growth of the experiences industry with tools and connections to make life easier." Rezdy's values: "Nurture your adventurous spirit" We are all leaders, in search of a better way We should be brave and curious; ready for anything "Own it, Make it Happen" We are all agents of positive change We get stuff done! "Achieve More, Together" We are one team, united in purpose and journey We support, collaborate and learn from each other to drive better results
