About the Role
At Rezdy, we're builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We're looking for a Connectivity Specialist to join our Distribution team. In this role, you'll help Rezdy's tour and activity operators manage their integrations with online travel agencies (OTAs) and distribution partners. The Distribution team's mission is to help our customers streamline their operations and connect seamlessly with the channels they sell through.
What you'll do:
- Provide connectivity support to Rezdy and Checkfront customers globally, primarily in North America and Europe
- Map products within OTA portals and liaise with representatives to complete mapping between the systems
- Become an expert in Rezdy's top OTA integrations and what is and isn't supported with each one
- Learn and focus on distribution-friendly product setup across Rezdy and Checkfront platforms
- Coordinate with sales, onboarding, and technical support teams to ensure connectivity is completed on time and to the customer’s satisfaction
- Research and explain complex technical concepts in plain language
What we're looking for:
- 1-2 years of customer support experience
- Strong attention to detail
- Excellent written and verbal communication skills in English
- Comfortable working both independently and collaboratively within a team that holds a high bar for ownership
Skills Required
- 1-2 years of customer support experience
- Strong attention to detail
- Excellent written and verbal communication skills in English
- Able to work independently and collaboratively with high ownership
What We Do
Rezdy is the world’s leading independent online booking and distribution platform, powering the experiences industry. Launched in 2011, Rezdy was started when founder Simon worked in a dive centre in Thailand, and found himself spending more time behind a desk handling customer bookings and admin than out in the water sharing his love of diving with clients. With a previous background in IT, Simon set out to solve his own problem, and in doing so discovered a gap in the market. He had a vision to help people like him at that point to get more bookings and grow their business with less effort, empowering them to get back to doing what they love. Rezdy is proud to work with thousands of tour and activity operators and agents of all sizes in over 130 countries to help them get more bookings and grow their business. Today, Rezdy has headquarters in Sydney, Australia and in Raleigh U.S.A. and over $1.3 billion in tour and activity bookings processed through their platform every year. Rezdy's mission: "To power the growth of the experiences industry with tools and connections to make life easier." Rezdy's values: "Nurture your adventurous spirit" We are all leaders, in search of a better way We should be brave and curious; ready for anything "Own it, Make it Happen" We are all agents of positive change We get stuff done! "Achieve More, Together" We are one team, united in purpose and journey We support, collaborate and learn from each other to drive better results
