Top Tech Jobs & Startup Jobs

Owns post-purchase product initiatives across returns, exchanges, refunds, shipping, order management, and merchant operations. Leads discovery, requirements, development, UAT, rollout, adoption, and continuous improvement. Partners with enterprise merchants, engineering, design, operations, and commercial teams to create scalable SaaS capabilities, manage integrations, define KPIs, and balance customer, technical, operational, and business needs. Uses data, customer feedback, and AI tools to prioritize and measure product impact.

Coordinate parcel movement from merchants to carriers, complete export declarations, manage Zendesk tickets, follow up on carrier cases, resolve shipping-transfer and address-validation issues, escalate problems, and provide team coverage. The role requires strong English communication, Excel proficiency, troubleshooting, multitasking, customer service, prioritization, and teamwork skills.

Own and resolve complex application support cases involving Global-e’s platform and merchant integrations. Troubleshoot APIs, logs, databases, network traffic, configurations, and system behavior across e-commerce, payment, order management, fulfillment, and third-party systems. Partner with merchant technical teams, Product, R&D, and Operations to identify root causes, resolve incidents, document defects, improve monitoring and processes, and share technical knowledge.

Manage a portfolio of North American clients, driving international e-commerce growth, retention, revenue expansion, and customer satisfaction. Build trusted relationships with executive stakeholders, analyze performance and market trends, deliver business reviews, recommend growth strategies, coordinate cross-functional initiatives, and monitor account plans. The role also supports product enhancements and identifies opportunities to improve conversion, responsiveness, and long-term client success.

Own and grow strategic enterprise merchant accounts, serving as a trusted C-level advisor. Drive retention, upsell, cross-sell, revenue expansion, performance improvement, and successful delivery across global markets. Lead QBRs, analyze KPIs, identify risks, and coordinate Product, Operations, Engineering, Payments, and Logistics teams to deliver measurable business outcomes.

Leads the US partnerships team, including coaching Partnership Managers, executing regional partner strategy, recruiting and enabling channel partners, negotiating contracts, driving indirect sales and pipeline growth, and achieving revenue targets. Collaborates with sales, marketing, and operations on partner programs, events, forecasting, and performance metrics. The role requires hybrid work from the NYC office three days per week.

Manage a portfolio of mid-market EU clients, serving as their primary contact and trusted advisor. Build executive relationships, deliver performance reports and QBRs, analyze KPIs and trends, identify expansion opportunities, and drive revenue through upselling and cross-selling. Coordinate with internal teams to meet client needs, provide strategic guidance, and support marketing and operational decisions. Fluency in English and French is required.

Manages daily office administration, purchasing, suppliers, facilities coordination, invoices, health and safety, employee onboarding and offboarding, equipment inventory, and workplace events. Partners with HR, Finance, IT, Marketing, and building facilities teams to maintain an organized, compliant, and welcoming office environment. Provides administrative support to employees and management while working independently in a fast-paced setting.

Own the strategy, roadmap, and lifecycle of Global-e’s cross-border duties, taxes, reconciliation, reporting, customs data, and compliance products. Translate complex regulatory and financial requirements into scalable platform capabilities, partnering with Engineering, Data, Finance, Legal, Compliance, Operations, and external providers. Improve transaction accuracy, auditability, reporting, controls, and operational efficiency across shopper-facing, merchant-facing, and internal systems.

Lead checkout and payments products for a global e-commerce platform, optimizing conversion, localization, compliance, merchant adoption, and customer experience. Own initiatives from ideation through launch and iteration, partnering with engineering, design, professional services, operations, and commercial teams. Drive configurable checkout capabilities, payment method localization, AI-assisted product delivery, experimentation, funnel analytics, and KPI improvement across international markets.