In this role, you'll be responsible for overseeing and monitoring the smooth movement of parcels from merchants to the carriers. This includes coordinating with carriers, collaborating with various internal and external teams, and proactively resolving issues.
Responsibilities:
- Complete export declarations using an on line portal and via email to aid parcels moving from Germany outbound of the EU.
- Respond promptly and efficiently to Zendesk tickets if and when required to do so.
- Follow up with carriers to ensure timely resolution of open cases.
- Monitor and resolve FTS (Failed Transfer to Shipping) and Address Validation issues.
- Escalate issues proactively when needed.
- Provide coverage for team members during vacations or absences.
- Stay up to date with all carrier processes, reports, and contacts to support team coverage.
- Participate in regular Operations team meetings and contribute insights.
Requirements
- Native or near-native level English – both written and spoken
- Proficient in Excel is a must.
- An open mind and 'can do’ attitude
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation to any problem.
- Flexibility
- Problem Solving/Analysis.
- Teamwork Orientation but at the same time be able to work alone and be able to prioritize.
Skills Required
- Native or near-native English proficiency, written and spoken
- Proficiency in Excel
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- Problem-solving and analytical skills
- Teamwork, independent work, and prioritization skills
- Flexibility and a can-do attitude
What We Do
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localised shopping experience. Our end-to-end e-commerce solutions combine best-in-class localisation capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Operating from ten offices worldwide, our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
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