Top Tech Jobs & Startup Jobs

Provides first-line technical support to customers through phone, email, portals, and live chat. Diagnoses, logs, manages, escalates, and resolves cases involving broadband connectivity and basic router configuration while meeting SLAs. The role requires customer service, foundational network troubleshooting, accurate data gathering, ticket management, prioritization, supplier coordination, and adherence to service processes and continuous improvement practices.

Own and grow a portfolio of existing technology customers by providing advice, service, and relationship management. Identify upsell and cross-sell opportunities, flag new business leads, resolve service queries and escalations, promote the customer portal, deliver CIO sessions, and maintain accurate account records. The role requires technology-sector account management experience, strong communication and presentation skills, organization, teamwork, technical communication, and a customer-first mindset.

Lead the strategic development, configuration, and optimisation of the ServiceNow platform focusing on CMDB and CSDM. Own roadmap, schema design, data modelling, release management, automation, performance tuning, and stakeholder/vendor engagement. Support onboarding and integrations across teams while ensuring data integrity and alignment with business needs.

Design and deliver LAN/WAN network projects including SD-WAN, firewall and wireless deployments. Serve as escalation point for complex network issues, scope solutions with customers, mentor engineers, and support related infrastructure tasks like cloud migrations, server/virtualisation and security implementations.

Provide hands-on support for a PCI communications platform: troubleshoot SIP/VoIP and media issues, analyse packet captures, onboard customers, maintain Linux systems, assist datacentre deployments, and participate in out-of-hours support.

Act as the technical expert through the sales cycle: run discovery calls and workshops, design Microsoft/Azure-based infrastructure and cyber resilience solutions, produce technical documentation and SOWs, lead RFP responses, present business value to customers, and coordinate handover to delivery teams.

Support the sales cycle by gathering customer requirements, designing technically sound Microsoft- and network-based solutions, producing technical documentation and proposals, presenting solutions, and coordinating handover to delivery teams.

Own end-to-end onboarding for new IT managed services customers: plan and run transitions from incumbents, coordinate technical delivery and departments, manage first 90 days, perform documentation checks, liaise with customers and engineers, identify risks and upsell opportunities, and improve onboarding processes.

The Business Development Manager will be responsible for selling technology solutions to SMEs, managing relationships, and driving B2B sales growth through prospecting, consultative selling, and closing deals.

Senior 3rd Line Network Engineer responsible for resolving complex LAN/WAN and SD-WAN incidents, administering Meraki (MX/MS/MR), troubleshooting routing, switching and firewalls, liaising with ISPs and carriers, designing network changes, mentoring junior engineers, and contributing to service improvement and project handovers.