Account Manager - Where existing relationships pay off.
Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers
Location: Congleton | Salary: £35k plus £12k Commission and £5k Car Allowance
Full time in the office for 6 months then Hybrid working.
The Opportunity
Focus Group (£1bn valuation, 30,000+ customers) needs an Account Manager to own a portfolio of existing customer accounts, you'll be the first person they will contact helping deliver advice, guidance and service by telephone, face to face or email.
This is all about building long term relationships looking for opportunities to upsell, cross sell whilst flagging opportunities for new business along the way.
What you'll be doing
- Own a panel of existing customer accounts and become the first person they call
- Deliver advice, guidance and service by phone, face to face or email
- Look for opportunities to upsell and cross-sell within your accounts
- Flag opportunities for new business along the way
- Pick up service queries and escalations and see them through to resolution
- Promote the customer portal and run CIO (Chief Information Officer) sessions
- Keep accurate records across your panel
What we need from you
- Account management experience within the technology industry — essential
- Excellent communication skills, whether that's on the phone, in writing or face to face
- The confidence to present to customers, including senior stakeholders
- Strong time management and the ability to prioritise a busy workload
- A keen eye for detail and accuracy
- A team player who's just as comfortable working independently
- The ability to explain technical detail in plain English
- A genuine customer-first mindset
What's in it for you?
- 25 days holiday, plus the option to buy or sell more
- Hybrid working
- Contributory pension scheme
- Recognition schemes — from vouchers to expensed trips overseas
- Discounts across hundreds of retailers and gyms
- Birthday leave
- Enhanced family leave
- Cycle to work scheme
- Plus much more...
Let's connect. Let's grow. Let's talk about your next role. Apply today!
Skills Required
- Account management experience within the technology industry
- Excellent verbal, written, and face-to-face communication skills
- Confidence presenting to customers, including senior stakeholders
- Strong time management and ability to prioritize a busy workload
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Ability to explain technical detail in plain English
- Customer-first mindset
What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
