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Provide hardware and software technical support to users, close IT tickets within SLAs, coordinate with vendors and procurement, monitor servers and network devices, manage inventory, backups and profile migrations, maintain AV and Windows services (WSUS/WDS/SCCM), perform firmware/BIOS upgrades, handle Active Directory access, prepare reports, and plan维护 schedules.

Lead and establish a Site Reliability Engineering (SRE) function: provide technical leadership, build an inclusive SRE team, manage availability and performance of mission-critical services, drive automation to prevent recurrence, lead incident management to meet MTTR SLAs, ensure full alert coverage across application, infrastructure, security and flows, and manage project execution and deliverables.

Lead the design and management of cloud-based data systems, ensuring reliability, scalability, and security while mentoring junior engineers and optimizing performance.

Support design, execution, and communication of total rewards programs. Create communication toolkits, translate compensation and benefits frameworks, run benchmarking and analytics, gather feedback, support change management and salary benchmarking, maintain research repository, and identify equity gaps with recommendations.

Serve as HR business partner for an engineering business unit: execute HR programs, coach leaders, administer performance and rewards, analyze employee data, resolve complex employee issues, and partner with COEs to improve structure, retention, and employee experience.

Lead go-to-market efforts to build a pipeline and close deals with sponsor banks, program managers, fintechs, and processors. Own prospecting, senior relationships, opportunity qualification, deal execution, presales coordination, contracting support, onboarding handoffs, CRM hygiene, and market feedback to drive multi-million-dollar ARR wins.

Lead HR technology transformation and administer HR systems. Own implementations, integrations, configurations, testing, troubleshooting, vendor governance, and user adoption. Drive process automation, AI-enabled solutions, and continuous improvement across the employee lifecycle.