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As a Senior Experience Strategist, you will develop and execute omnichannel CRM strategies, guide cross-functional teams, synthesize research and data, and craft strategic narratives to enhance customer experiences.

Lead experience strategy for client accounts across CRM, marketing automation, personalization, loyalty and omni-channel journeys. Translate data insights into strategic blueprints, mentor junior strategists, collaborate with cross-functional teams, and present to senior client stakeholders to drive marketing transformation.

As a Director of Solution Consulting, you will lead marketing technology initiatives, create tailored solutions for clients, and drive innovation within the organization. You will collaborate with internal teams, present at industry events, and stay informed about the latest marketing technologies.

Design and architect integrated MarTech solutions across Adobe products (Campaign, AEP, RTCDP, AJO, CJA), ensure data consistency, privacy compliance, and scalability; lead integrations, produce technical documentation and architecture diagrams, evaluate new tools, resolve complex cross-platform issues, and collaborate with stakeholders to operationalize batch, stream, and real-time data flows.

Manage and deliver marketing automation and CRM projects: define requirements, plan and estimate budgets, allocate resources, remove administrative overhead for developers, oversee analysis and delivery, and manage client and stakeholder relationships while motivating internal teams.

Lead solution consulting for MarTech initiatives: advise clients, design tailored technology strategies, develop offerings, support pitches/RFPs, build PoCs/demos, and maintain partner relationships to drive marketing modernization and growth.

The role involves defining technical solutions for client projects using Salesforce Marketing Cloud, collaborating with teams, and managing project implementations.

Lead end-to-end delivery of global CRM and loyalty initiatives, oversee personalized campaign execution, manage stakeholder relationships, develop scopes/timelines/budgets, and produce client-facing status reports to ensure on-time, on-budget delivery.