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Lead regional agent network and user growth operations: recruit, contract, train, activate and monitor agents; manage field officers and promoters; ensure KYC/AML compliance, liquidity, risk management, distribution strategy, and operational excellence to drive user acquisition and retention.

Plan, coordinate, and execute corporate events in Cote d'Ivoire, managing logistics, budgets, on-site production (30–35% time), travel arrangements, stakeholder coordination, post-event reporting, and vendor/invoice processing to ensure seamless attendee experiences.

The Support Group Lead will manage a team of customer support representatives, set goals, monitor performance, implement processes, and ensure excellent customer service.

Manage office IT infrastructure, ensure reliable internet and telephony (SMPP/SIP), provide day-to-day user support, troubleshoot networks and servers, assist onboarding/offboarding, run basic SQL queries, liaise with telco partners, and document/improve IT processes.

Own and scale cross-departmental rotation, internship, and short-/long-term assignment programs across multiple African markets. Manage end-to-end lifecycle (role canvassing, hiring, onboarding, check-ins, evaluations, offboarding), ensure consistent fair scoring, improve program design using data and feedback, partner with People Partners and Employer Branding, and handle deployment logistics and policy alignment.

The Payroll & Benefits Assistant will manage benefits administration and payroll support, ensuring accuracy and compliance while enhancing employee experience.

The Operations Training Lead will plan and supervise all training activities, conduct assessments, manage training materials, deliver training sessions, and evaluate program effectiveness, ensuring high-quality support for the Agent Network.

Provide practical legal advice across Burkina Faso and Niger: draft, review, and negotiate contracts; manage contracting processes; support litigation, corporate governance, employment issues, company secretarial duties, regulatory and data privacy compliance; manage external counsel; and partner with risk, compliance, and operational teams to identify and mitigate legal risks.

Provide administrative support to the Senior Buyer and Procurement Officer: prepare and issue purchase orders, ensure completeness of procurement documentation, track requests, orders and deliveries, maintain contract repository, liaise with vendors and Finance for invoice matching and payments, keep procurement trackers and dashboards current, and coordinate with departments. Manage procurement operations for Cote d'Ivoire and ensure strict compliance with procurement policies.

Lead full-cycle recruitment in Niger with emphasis on leadership and business-critical hires. Build local sourcing strategies and regional pipelines, partner with hiring managers, manage ATS data (Greenhouse), use analytics to optimize hiring funnels, drive inclusive hiring, mentor junior recruiters, and improve recruiting processes while ensuring strong candidate experience.