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Join us in bringing joy to customer experience as a Solutions Engineer at Five9. Be the point of contact for assigned Hypercare customers, provide advanced technical support, manage high-impact cases, and collaborate with internal teams for effective communication. Build and maintain strong customer relationships, deliver solutions successfully, and analyze behavior patterns to preempt potential impacts.

Manage multiple projects, elicit customer requirements, ensure project compliance, communicate updates to management, and interact with internal stakeholders in a commercial project manager role at Five9 in Manila, Philippines.

Join Five9 as a Platform Configuration Engineer to configure VCC applications, provide expert recommendations for Contact Center Solutions, and build stable relationships with customers. Requires 2 years of experience in Implementation and configuration in a Cloud computing or telephony environment.

Join Five9 as a Network Engineer in a 24/7 SaaS environment, maintaining IP Networking components and troubleshooting network issues. Collaborate with internal teams for Network Operation improvements and ensure network security and capacity planning.

Join Five9 as an Implementation Manager I responsible for managing and handling the implementation of multiple projects. Key responsibilities include project planning, customer documentation, configuring the VCC application, and maintaining client relationships. Requires 2 years of experience in Professional Services and knowledge of call center industry practices.

The Senior Revenue Accountant will review sales contracts, ensure compliance with SaaS revenue recognition standards, prepare journal entries, assist with financial audits, and engage in month-end and quarter-end activities. They will contribute to process improvements and stay updated on revenue accounting rules.

The Senior Platform Configuration Engineer will lead the deployment and configuration of Five9’s cloud contact center solutions. Responsibilities include requirements gathering, solution testing, and production rollout while mentoring team members and ensuring project success from inception to go-live.