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About the Role
We are seeking a highly experienced Sr DevOps Engineer – Storage Platforms to build, automate and operate large-scale Software Defined Storage (SDS) and Kubernetes platforms in a private cloud environment. This role focuses on Storage Engineering with Infrastructure-as-Code and GitOps practices while ensuring scalability, resilience, and performance.
This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.
Key Responsibilities
- Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology.
- Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).
- Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal).
- Implement and manage backup solutions (preferably Rubik).
- Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm and Git, with Python/Bash automation.
- Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
- Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana.
- Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.
- Develop and maintain technical documentation, architecture diagrams, operational procedures, and runbooks
- Participate in on-call rotations, incident response, and root cause analysis.
- Collaborate globally on change management, documentation, and operational best practices.
Minimum Qualifications
- 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.
- Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems.
- Expertise with block, file, and object storage, including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI farbics).
- Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS).
- Proficiency with Infrastructure-as-Code (IaC) (Ansible, Terraform) for provisioning storage and backup schedules
- Expertise in backup technologies (preferably Rubik)
- Strong scripting skills in Python and Bash (Golang (GO) a plus).
- Experience operating 24x7 mission-critical production environments.
- Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack).
- Strong written and verbal communication skills.
- Proficiency with Git, CI/CD pipelines, and automated testing frameworks
- Ability to write technical documentation and contribute to community wikis or knowledge bases.
- Bachelor’s degree in computer science or equivalent professional experience.
Preferred Qualifications
- OpenStack Cinder multi-backend administration.
- Backup platforms (Rubrik).
- Understanding of CIS/NIST security and infrastructure lifecycle management.
- ITIL Foundation/advanced certifications in support of ITSM standard methodology.
- Background in telco, edge cloud, or large enterprise environments.
- CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS) or Red Hat specialist in Ceph Storage Administrator (EX125) certifications.
- Master’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
What You’ll Get
- A collaborative team that’s deeply invested in infrastructure excellence.
- Complex technical challenges that require creative, scalable solutions.
- The opportunity to shape a next-generation private cloud platform-built reliability.
- Access to the latest tools, frameworks, and upstream project developments.
Skills and Attributes:
- Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
- Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
- Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 6+ years managing enterprise storage and Kubernetes platforms on Linux
- Hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations
- Expertise with block, file, and object storage and protocols (NVMe-oF, iSCSI, Fibre Channel/Cisco MDS)
- Expert knowledge of Kubernetes
- Expert knowledge of Linux systems (Ubuntu, RHEL/CentOS)
- Proficiency with Infrastructure-as-Code (Ansible, Terraform) and Helm
- Experience implementing and operating backup solutions (expertise in backup technologies; preferably Rubik)
- Strong scripting skills in Python and Bash
- Golang (Go) experience
- Experience operating 24x7 mission-critical production environments
- Hands-on experience with KVM hypervisors (Suse Harvester) and OpenStack
- Proficiency with Git, CI/CD pipelines, and automated testing frameworks
- Strong written and verbal communication skills
- Bachelor's degree in computer science or equivalent experience
- OpenStack Cinder multi-backend administration
- Understanding of CIS/NIST security and infrastructure lifecycle management
- ITIL Foundation/advanced certifications
- Background in telco, edge cloud, or large enterprise environments
- CNCF CKA, CKS or Red Hat Ceph Storage Administrator certification
- Master's degree in CS, IT, Engineering or related (or equivalent experience)
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
