Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As part of the Cloud Platform Engineering team, you will be building Five9’s next generation, cutting-edge Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter.
Key Responsibilities:
- Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions.
- Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications.
- Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas.
- Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs.
- Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end.
- Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA.
- Design, and build secure, highly scalable, enterprise grade platform services.
- Document and communicate clearly of architecture and implementation solutions.
- Work closely with product managers, architects, testers, and development teams.
- Troubleshoot and support current Cloud platform in production.
- Can mentor and displays emotional intelligence.
- Expertise to Debug & Support Production issues.
Key Qualifications:
- 9+ years of professional DevOps / production operations experience.
- 5+ years of Cloud Native application delivery experience.
- Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.
- Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).
- Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM).
- Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation.
- Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery.
- Advanced knowledge of Linux based systems and runtimes.
- Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc.
- Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.
- DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle.
- Experience working with at least 1 or more Cloud Provider automation tools.
- You understand what it takes to run mission critical software in production.
- Ability to prioritize tasks, work both independently and collaboratively in an agile environment.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 9+ years of professional DevOps / production operations experience
- 5+ years of Cloud Native application delivery experience
- Hands-on experience with Kubernetes (K8S) and related ecosystem (Helm, Istio)
- Experience with CI/CD tools such as GitLab and TeamCity
- Intimate knowledge of public cloud infrastructures (GCP preferred; AWS, Azure)
- Experience with GKE, EKS and core cloud services (compute, storage, network, virtualization, IAM)
- Proven Infrastructure as Code (IaC) experience (Terraform)
- Strong experience building automation, CI/CD pipelines, test frameworks and Progressive Delivery
- Advanced knowledge of Linux systems and runtimes
- Development experience in one or more languages: Python, Golang, Java (Terraform usage noted)
- Experience working with cloud provider automation tools and SRE/DevOps practices
- Ability to debug and support mission-critical production systems; troubleshooting experience
- Mentorship, collaboration, and clear architecture documentation and communication skills
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
