Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As part of the Cloud Platform Engineering team, you will be building Five9’s Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter.
Key Responsibilities:
- Be part of Cloud Platform Infrastructure Team, focused on building hybrid-cloud solutions.
- Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications.
- Enable all Five9 development teams with Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA.
- Design, and build secure, highly scalable, enterprise grade platform Tools.
- Document and communicate clearly of architecture and implementation solutions.
- Work closely with product managers, architects, testers, and development teams.
- Troubleshoot and support current Cloud platform in production.
Key Qualifications:
- 7+ years of professional DevOps / production operations experience.
- 5+ years of Cloud Native application delivery experience.
- Strong Hands-on experience with CI/CD tools like GitLab, GitHub, Jenkins, etc.,
- Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).
- Hands-on experience working on core Cloud services – Kubernetes, Compute, Storage, Network, Virtualization, Identity and Access Management (IAM).
- Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.
- Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation.
- Experience building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery.
- Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc.
- Advanced knowledge of Linux based systems and runtimes.
- DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle.
- You understand what it takes to run mission critical software in production.
- Ability to prioritize tasks, work independently and work collaboratively in an agile environment.
Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 9+ years of professional DevOps / production operations experience
- 5+ years of Cloud Native application delivery experience
- Hands-on experience with Kubernetes (K8S) and related ecosystem (Helm, Istio)
- Experience with CI/CD tools such as GitLab and TeamCity
- Intimate knowledge of public cloud infrastructures (GCP preferred; AWS, Azure)
- Experience with GKE, EKS and core cloud services (compute, storage, network, virtualization, IAM)
- Proven Infrastructure as Code (IaC) experience (Terraform)
- Strong experience building automation, CI/CD pipelines, test frameworks and Progressive Delivery
- Advanced knowledge of Linux systems and runtimes
- Development experience in one or more languages: Python, Golang, Java (Terraform usage noted)
- Experience working with cloud provider automation tools and SRE/DevOps practices
- Ability to debug and support mission-critical production systems; troubleshooting experience
- Mentorship, collaboration, and clear architecture documentation and communication skills
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
