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Build robust, scalable backend systems using Java, Spring Boot, and microservices. Responsibilities include designing scalable architectures, working with databases and messaging systems, deploying on AWS, tuning API and storage performance, and solving complex technical problems. Experience with generative AI, agentic AI, or AI-powered development tools is advantageous.

Leads the HR Business Partner function for 300–400 product and technology employees. Partners with business and HR leadership on workforce strategy, retention, engagement, performance management, employee relations, organizational change, HR operations, and talent development. Manages stakeholder relationships, escalations, HR metrics, compliance, HRIS processes, and central organizational projects while implementing consistent policies and HR best practices.

Own the UAE payments product lifecycle from discovery and roadmap definition through launch, iteration, and scaling. Identify opportunities for AI/ML, automation, predictive insights, and workflow optimization without building models. Develop PRDs, collaborate with engineering, design, business, operations, compliance, and leadership, and use metrics, experimentation, and customer feedback to improve outcomes. Build expertise in the UAE payments ecosystem, including users, merchants, regulations, and competitors.

Conduct IT, information security, and cloud security audits across internal, vendor, and third-party environments. Assess ITGC, application, network, vulnerability, identity, and cloud controls; evaluate regulatory compliance and security risks; manage audit documentation and findings; oversee third-party risk assessments; develop security policies; and support implementation of cloud and network security controls.

Owns end-to-end technical program management for Paytm’s international expansion across Indonesia and Europe. Coordinates engineering, product, legal, finance, risk, compliance, banking, regulatory, and external partner stakeholders. Leads roadmap delivery, launch governance, operational readiness, issue resolution, risk mitigation, progress tracking, and commercial go-live for complex multi-country programs.

Lead the enterprise Third-Party Risk Management governance framework, including policy design, vendor risk assessments, risk-tiered inventory, due diligence, continuous monitoring, remediation, SLA oversight, and executive reporting. Assess financial, legal, information security, operational, regulatory, and reputational risks across vendors. Ensure regulatory alignment, maintain risk registers and governance documentation, and present dashboards and exception reports to senior leadership, the Risk Management Committee, and the Board.

Supports technology recruitment by sourcing and screening candidates, conducting initial HR calls, coordinating interviews, maintaining recruitment trackers and reports, assisting with job postings and offers, supporting hiring drives, and communicating with candidates and stakeholders.

Supports technology recruiting through candidate sourcing, screening, HR calls, interview coordination, recruitment tracking, job postings, offer documentation, follow-ups, hiring drives, and employer branding initiatives. Works with recruiters, hiring managers, candidates, and stakeholders while maintaining recruitment reports and databases.

Lead Merchant Lending sales across an assigned region by growing loan penetration, deploying lending products, driving cross-sell of insurance and investment products, and improving portfolio quality. Recruit and manage field sales teams, define territories and funnel metrics, communicate targets, audit loan files and sales processes, and mentor 5–10 Team Leads with more than 100 indirect employees.

Manage social media support for travel bookings across flights, buses, and trains. Respond to public comments, direct messages, and mentions; resolve refunds, cancellations, reissues, date changes, ticketing, and PNR issues. Handle Freshdesk tickets and calls, own escalations, coordinate with internal teams, recover dissatisfied customer experiences, and report recurring issues. The role requires rotational shifts in a 24x7, six-day-week operation.