The Role
Owns end-to-end technical program management for Paytm’s international expansion across Indonesia and Europe. Coordinates engineering, product, legal, finance, risk, compliance, banking, regulatory, and external partner stakeholders. Leads roadmap delivery, launch governance, operational readiness, issue resolution, risk mitigation, progress tracking, and commercial go-live for complex multi-country programs.
Summary Generated by Built In
About Paytm
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Role Overview
Job Title: Manager - Program Management, International Expansion (Indonesia and Europe)
Experience Required: 6–9 years
Functional Area: Technology / Enabling Functions – Technical Program Management
Location: Noida
About the Role
As a Manager – Program Management for International Expansion, you will play a pivotal role in driving Paytm’s global footprint and international expansion initiatives. You will act as the single point of ownership for coordinating complex, multi-country rollouts, aligning internal technology, product, legal, compliance, and business teams with external partners and regulatory stakeholders.
In this high-visibility role, you will be responsible for orchestrating end-to-end product and tech program delivery across international markets (such as Indonesia and Europe/Luxembourg), ensuring roadmap execution, and issue resolution across cross-functional teams.
Key Responsibilities
International Program Governance: Lead end-to-end programme management for international launches (e.g., Luxembourg and European expansion), defining milestones, governance frameworks, and driving operational readiness across internal and external stakeholders.
Product & Tech Coordination: Oversee roadmap planning and development delivery for international markets (e.g., Indonesia), aligning engineering, product, and business goals to deliver robust market-specific solutions.
Cross-Functional Stakeholder Orchestration: Bring together internal engineering, product, legal, finance, risk, and compliance teams alongside external banking, regulatory, and corporate partners to streamline expansion workflows.
Day-to-Day Issue Resolution: Act as the primary escalation point to troubleshoot operational bottlenecks, technical dependencies, and cross-team friction points, ensuring rapid, smooth execution.
Progress Tracking & Risk Management: Establish transparent program tracking frameworks, proactively identify cross-border operational or technical risks, and present actionable mitigation plans to senior leadership.
Qualifications & Skills
Required Qualifications
Experience: 6 to 9 years of strong experience in Program Management, Technical Program Management (TPM), or Product Operations within Fintech, Digital Payments, E-commerce, or fast-growing Global Tech platforms.
Program Management Expertise: Proven track record of managing multi-stakeholder, international programs from inception to commercial go-live.
Cross-Functional & External Coordination: Demonstrated ability to align internal technology/product units with external partners, banking, vendor, or regulatory partners across different geographies.
Technical & Product Acumen: Strong understanding of software development lifecycles (SDLC), product roadmapping, API integrations, and digital payment ecosystems.
Education: Bachelor’s or Master’s degree in Engineering, Technology, Business Administration, or a related field.
Preferred Qualifications
Hands-on experience with cross-border payments, market launches, or international entity/corporate setup in regions across SEA or Europe.
PMP, PRINCE2, or Agile Scrum Master certification (a plus, not required).
Familiarity with international regulatory, data privacy, and compliance landscapes in digital financial services.
AI Expectations
At Paytm, we cultivate an AI-first culture to accelerate execution speed and operational efficiency. In this role, you are expected to:
Utilize AI-driven productivity tools for automated documentation, meeting summaries, and multi-market status aggregation.
Implement AI tools for risk analysis, timeline forecasting, and dependency tracking across complex multi-team roadmaps.
Continuously experiment with AI capabilities to optimize workflow automation, communication channels, and program reporting.
Ideal Candidate Profile
End-to-End Ownership: Displays deep accountability for driving international projects across the finish line despite regional complexities.
Bias for Action & Speed: Operates with high urgency to remove execution blockers and coordinate cross-functional alignment rapidly.
Adaptability & Ambiguity: Thrives in dynamic, high-growth environments with evolving priorities and distributed cross-cultural teams.
Collaborative Communication: Excellent articulation and stakeholder management skills to negotiate timelines, align goals, and foster strong partnerships.
Career Stability: Demonstrates consistent career progression, sustained program delivery, and meaningful tenure in previous organizations.
Skills Required
- 6 to 9 years of experience in Program Management, Technical Program Management, or Product Operations within fintech, digital payments, e-commerce, or global technology platforms
- Experience managing multi-stakeholder international programs from inception through commercial go-live
- Experience coordinating internal technology and product teams with external banking, vendor, or regulatory partners across geographies
- Strong understanding of software development life cycles, product roadmapping, API integrations, and digital payment ecosystems
- Bachelor’s or Master’s degree in Engineering, Technology, Business Administration, or a related field
- Hands-on experience with cross-border payments, market launches, or international entity and corporate setup in Southeast Asia or Europe
- PMP, PRINCE2, or Agile Scrum Master certification
- Familiarity with international regulatory, data privacy, and compliance landscapes in digital financial services
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
