The Role
Lead Merchant Lending sales across an assigned region by growing loan penetration, deploying lending products, driving cross-sell of insurance and investment products, and improving portfolio quality. Recruit and manage field sales teams, define territories and funnel metrics, communicate targets, audit loan files and sales processes, and mentor 5–10 Team Leads with more than 100 indirect employees.
Summary Generated by Built In
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the Team : The Merchant Lending team is one of the fastest-growing business verticals at Paytm, focused on enabling credit access to millions of merchants across India. The team drives credit penetration, loan lifecycle management, and cross-sell of high-value financial products like Gold SIP, Insurance, and other merchant-centric financial Solutions.
About the Role: Paytm is looking for an experienced Sales Leader & People Manager to drive the Merchant Lending business across the assigned region. The role involves scaling merchant loan penetration, strengthening underwriting funnel quality, and unlocking incremental revenue through strategic cross-sell initiatives. Expectations/ Requirements:
1. Grow Merchant Lending penetration and overall credit distribution in the assigned geography.
2.Drive visibility & deployment of lending products—Merchant Loans, BNPL, QR-linked credit, overdraft lines, etc.
3.Lead cross-sell of financial products like Gold SIP, Insurance, and other merchant financial tools to enhance merchant stickiness and revenue-per-merchant.
4.Identify, recruit, and manage a strong field sales team to accelerate lending acquisition and cross-sell outputs. 5.Define market size, span, funnel metrics, and territories for Team Leads to maximise efficiency.
6.Ensure seamless communication of plans/targets, minimising expectation vs delivery gaps.
7.Monitor and improve portfolio quality metrics—repayment behaviour, fraud checks, documentation hygiene, and onboarding quality.
8.Conduct audits and validations on loan files, sales processes, and cross-sell adherence.
9.Lead and mentor a large on-ground structure of 5–10 Team Leads & 100+ indirect employees, ensuring high productivity and compliance.
Why Join Us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Compensation : If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- Experience as a sales leader and people manager
- Experience driving merchant lending or financial product sales
- Ability to recruit, manage, and mentor large field sales teams
- Experience managing sales funnels, territories, targets, and productivity metrics
- Knowledge of loan portfolio quality, repayment behavior, fraud checks, documentation, and onboarding compliance
- Experience driving cross-sell of financial products such as insurance or investment products
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
