Top Tech Jobs & Startup Jobs

Provides advanced support for courier partners by resolving escalated tickets, managing inbox SLAs, localizing communications, maintaining FAQs and operational resources, and supporting onboarding. Creates support macros, guidance, announcements, and self-service content while coordinating with cross-functional teams. Uses courier feedback to improve processes and tools, and leverages AI for response templates, ticket summaries, knowledge management, and workflow automation.

As a Support Associate, you'll handle customer inquiries via chat, resolve escalations, manage technical issues, and maintain a positive customer experience. You'll work in a fast-paced environment with opportunities for skill development and career growth.

Build and operate the semantic models, systems, and automation powering enterprise BI platforms. Manage Looker and Sigma configuration, permissions, governance, APIs, content lifecycle, and migrations across multiple brands. Develop self-service tooling, support production debugging and incident response, and improve BI reliability through version control, code review, CI, and testing. Collaborate with data, engineering, product, and business teams to deliver trusted, scalable data capabilities.

Manage Slovakia’s largest restaurant key accounts, serving as the primary contact across headquarters, regional managers, and local venues. Develop multi-quarter growth roadmaps, lead commercial negotiations, execute promotional campaigns, and optimize partner performance through data analysis. Coordinate with Marketing, Operations, Analytics, Product, and international teams to deliver partner plans and inform product roadmaps. Identify creative growth opportunities and manage complex, multi-solution plans across Wolt products.

Leads the Shared Service Centre training team, oversees onboarding and continuous-learning programs, tracks training KPIs, manages train-the-trainer certification, and rolls out global learning initiatives. Partners with local and global stakeholders to adapt training to regional needs, identify performance gaps, improve agent readiness, and ensure consistent training quality and alignment with organizational standards.

Onboard and support courier partners across North Macedonia, manage courier gear logistics, monitor courier supply trends, resolve operational blockers, and improve onboarding processes. The role coordinates with logistics partners and regional teammates, identifies efficiency opportunities, recommends communication improvements, and helps scale delivery operations through reliable processes and proactive collaboration.

Build and operate backend services, APIs, infrastructure, integrations, and automation for business intelligence platforms. Own platform lifecycle management, identity and access automation, observability, reliability, security, CI/CD, and developer experience. Collaborate with data, analytics, engineering, product, and business teams to deliver scalable self-service capabilities. Use AI engineering tools and potentially develop governed LLM-backed features.

Manage restaurant partner relationships by supporting growth initiatives, planning campaigns, conducting business reviews, analyzing commercial and operational metrics, negotiating marketing investments, and helping partners adopt platform tools and best practices. The role requires Polish and English fluency, strong commercial and analytical skills, and experience in account or partnership management.

Manage and grow strategic enterprise restaurant partnerships across Germany. Build executive relationships, lead business reviews, negotiations, renewals, and commercial growth initiatives. Analyze portfolio performance using data and analytical tools, translate insights into recommendations, and collaborate with Marketing, Operations, Product, Finance, and Commercial teams to improve partner outcomes and product adoption.

Provide Hungarian-language phone and live-chat support to customers, courier partners, and venues across multiple countries. Resolve issues to ensure smooth deliveries, escalate and collaborate with internal teams, work varied shifts (including nights/weekends), and contribute to continuous service improvements. Training provided.