At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.
We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.
- Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app
- Providing quick and effective feedback, resolving escalations, and managing technical issues
- Reviewing and responding to user feedback
- Overseeing and managing operations in the cities where Wolt operates
- Maintaining a great customer experience and monitoring performance daily
- Working on quality assurance (QA) and platform management
- Excellent communication skills and plenty of patience
- Persistence and kindness help you find the best solution for everyone involved
- Great attention to detail and strong focus
- You’re not intimidated by complex tasks that require quick thinking and good organization
- You handle stressful situations and multitasking with ease
- Making fast decisions in challenging moments is one of your strengths
- You understand the importance of great customer experience
- You’re fluent in both Croatian and English
- You have at least a high school diploma
- You’re comfortable with new apps and systems and adapt quickly
- Any previous work experience is welcome, especially in a similar role — but it’s not a requirement! We’ll teach you everything you need to know.
- Starting gross salary: €1290 + 50% extra pay for weekends, holidays, and night shifts (after 10 PM)
- After 6 months: €1350 gross + 50% extras for weekends, holidays, and night shifts (after 10 PM)
- Meal allowance
- 5-day work week
- At least 25 days of paid vacation, with a possibility for additional paid days off
- 100% paid sick leave for the first 7 days
- Access to the PassSport program
- 15% discount on your Wolt orders
- A clear career development path — your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company
- Employee Assistance Program for you and your immediate family
- Structured mentoring from our Team Leads
- Training sessions, workshops, and learning opportunities to enhance your skills
- 3-week structured onboarding program
- A friendly, tolerant, and inclusive work environment
- All necessary equipment for your work (laptop, monitor, headset)
- Additional health insurance (24/7 medical center access, annual health checkups, specialist exams, and diagnostics)
Wolt Customer Support operates 7 days a week, 363 days a year, from 8 AM to 2 AM.
You’ll be working in 8-hour morning and afternoon shifts, including weekends and holidays, depending on business and organizational needs.
What to expect from onboarding:
Your onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2–3 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team Lead, who also acts as your mentor.
Start date is in July, we will close the position once we find the candidates. We review applications continuously — so don’t wait! Apply as soon as possible, and we’ll get back to you shortly.
To help us get to know you better, please attach your CV in PDF format.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- Fluent in both Croatian and English
- At least a high school diploma
- Excellent communication skills
- Comfortable with new apps and systems
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
