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As a Technical Support Engineer at TraceLink, you will interact with customers to troubleshoot and resolve issues with their software applications. The role involves developing standard procedures for troubleshooting and collaborating with various departments to ensure customer satisfaction.

The Senior Sales Executive will engage with various contacts to drive sales of TraceLink's MINT solution through a value-driven process. Responsibilities include defining sales strategies, conducting presentations, managing the sales pipeline, and achieving revenue targets within the pharmaceutical and supply chain sectors.

The Senior Financial Analyst will manage annual forecasts and identify efficiencies within the business by preparing metrics-based reporting. They will conduct variance analysis, support month-end financial activities, and partner closely with R&D departments. The role emphasizes strategic analysis and modeling, focusing on continuous improvement in the company's cost structure.

Develop and execute relationships with Global System Integrators, focusing on customer value opportunities through TraceLink's OPUS Platform and MINT solutions. Define joint sales strategies, conduct presentations, and develop proposals to achieve sales targets while managing the sales pipeline and collaborating with team members.

Lead a team of Technical Support Engineers ensuring high-quality service, manage customer escalations, set productivity targets, oversee training, and collaborate with various departments for issue resolution and continuous improvement of support services.

The Senior Integrated Campaigns Manager is responsible for driving the execution of ABM campaign planning and execution for high-priority accounts. This includes collaborating with cross-functional teams to create targeted campaigns, reporting on engagement, testing new strategies, and managing digital marketing efforts to generate qualified leads.

The Customer Engagement Program Manager will oversee customer engagement initiatives, including managing the Customer Sentiment process and Net Promoter Score program. Responsibilities include resolving customer issues, analyzing sentiment data, and collaborating with various departments to enhance customer relationships and satisfaction.