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Owns the commercial lifecycle for TraceLink’s Track & Trace customer portfolio, including account strategy, renewals, expansion, forecasting, pipeline management, and executive relationship development. The role is field-based, with frequent customer-site travel and responsibility for retaining and growing recurring software revenue. The Senior Customer Account Manager leads executive reviews, positions compliance and agentic business solutions, applies MEDDPICC and WISE methodologies, and coordinates cross-functional teams to protect customer success and identify supply chain transformation opportunities.

Own full-cycle recruiting for sales and presales positions, including sourcing, interviewing, candidate qualification, pipeline development, hiring-manager partnership, and offer negotiation. The recruiter will build LinkedIn campaigns, headhunt niche software sales talent, develop talent acquisition strategies, and drive urgent, high-quality hiring processes for Account Managers, Sales Executives, Sales Directors, and solution consultants across the Eastern Time Zone and UK/EMEA.

The Cloud Engineer II will join the SRE team to improve service mesh and Kubernetes architecture across AWS and Azure environments. Responsibilities include designing and maintaining reliability tools, monitoring systems, analyzing metrics, troubleshooting performance issues, improving availability, reducing operational toil, and optimizing cloud costs. The role requires hands-on experience with Kubernetes, Terraform, Helm, cloud deployments, container diagnostics, Python or Shell scripting, and mature development and deployment practices.

Coordinate the end-to-end recruiting process, including interview scheduling, executive logistics, offer administration, onboarding, candidate data management, and ATS workflows. Build Greenhouse reports and dashboards, support audit requirements, troubleshoot scheduling issues, and partner with recruiters and hiring managers across US and EMEA hiring. Contribute to employer branding, candidate engagement, and US internship programs while ensuring a professional candidate experience.

Owns the commercial lifecycle for TraceLink’s Track & Trace customer portfolio, including account strategy, renewals, expansion, forecasting, pipeline development, and executive relationship management. Leads on-site customer reviews and strategic engagements, protects recurring revenue, introduces compliance and agentic business process solutions, and partners cross-functionally to drive customer success and supply chain transformation opportunities. The role requires frequent field travel and disciplined use of WISE, CRM, and MEDDPICC processes.

Coordinate the end-to-end candidate experience for US hiring, with some EMEA support, including interview scheduling, executive logistics, offers, onboarding, candidate data management, and ATS reporting. Partner with recruiters, hiring managers, and stakeholders, troubleshoot scheduling issues, support internship programs, and contribute to employer branding and recruiting process improvements using AI tools where appropriate.

Designs, develops, tests, deploys, and maintains secure, scalable cloud-native software, APIs, distributed systems, integrations, and event-driven workflows. Owns complex features through production, leads technical delivery, troubleshoots issues, contributes to architecture and code reviews, documents systems, mentors engineers, and improves reliability and engineering practices. Uses approved AI-assisted tools responsibly throughout development while validating quality, security, and maintainability.

Execute account-based prospecting to build pipeline across assigned accounts: research accounts and stakeholders, personalize outreach, qualify inbound leads, support upsell/renewals, document activity in Salesforce, and collaborate with marketing, AEs, SCs, and cross-functional teams to drive meetings and progress opportunities.

The Senior Software Engineer in Test builds and executes automated tests, develops testing tools, and collaborates on technical designs while ensuring system testability for the TraceLink platform.

Configure, test, and support the organization's Workday HCM platform. Partner with HR and cross-functional teams to gather requirements, maintain integrations, reports, security, and data integrity, manage release activities, and support HR initiatives like open enrollment and performance cycles.