Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
JOB SUMMARY
The Workday Analyst combines hands-on Workday configuration expertise with technical build skills to support and evolve the organization's Workday HCM platform. This role partners with HR and cross-functional business stakeholders to gather requirements, configure and test system changes, and support integrations, reports, and calculated fields. The Analyst plays a key role in bi-annual release management, day-to-day system support, data integrity, and delivery of HR technology projects, reporting directly to the Manager, HR Technology.
ROLE & RESPONSIBILITIES
Partner with HR and business stakeholders to gather requirements, re-design current processes, and configure new functionality to support growing business operations.
Assist with ongoing Workday projects including application testing, implementation, enhancements/upgrades, report writing, and new functionality investigation and deployment.
Diagnose and resolve end-user, business process, and security issues; provide day-to-day support to HR and other Workday end-users.
Develop and maintain documentation of Workday business processes, configuration decisions, and support procedures.
Perform routine audits for system data validation and integrity, and partner with key stakeholders to make necessary corrections.
Assist with special projects and annual initiatives such as Open Enrollment, compensation review cycle, performance reviews, and year-end processing.
Configure and maintain business process framework, condition rules, and notifications across supported Workday modules.
Support Workday security architecture, including domain and business process security policies, role-based security groups, and periodic access reviews.
Monitor integration event logs and resolve errors.
Collaborate with other HRIT team members to research and resolve Workday system issues, unexpected results, or process flaws; recommend solutions or alternate methods to meet requirements.
Collaborate cross-functionally with HR, Payroll, IT, and other business teams to ensure Workday configuration aligns with policy, compliance, and reporting needs.
Serve as a subject-matter resource on Workday capabilities, translating business requirements into scalable technical solutions.
Support change management activities, including test scripts, training materials, and end-user communications.
QUALIFICATIONS
3+ years of hands-on experience as a Workday analyst/administrator responsible for configuration, testing, and support across several Workday modules (e.g., HCM, Compensation, Benefits, Absence, Extend, Payroll, and others).
Bachelors degree in information technology, human resources, business administration, or related field is required.
Working technical proficiency with Workday integrations.
Demonstrated ability to translate functional business requirements into system configuration and technical solutions.
Strong and effective written, verbal, and presentation skills, with the ability to collaborate with team members and business stakeholders at all levels of the organization.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
Skills Required
- 3+ years hands-on experience as a Workday analyst/administrator responsible for configuration, testing, and support across multiple Workday modules
- Experience with Workday modules such as HCM, Compensation, Benefits, Absence, Extend, Payroll
- Bachelor's degree in information technology, human resources, business administration, or related field
- Working technical proficiency with Workday integrations
- Ability to translate functional business requirements into system configuration and technical solutions
- Strong written, verbal, and presentation skills and ability to collaborate with stakeholders at all levels
- Experience maintaining Workday security architecture, roles, and access reviews
What We Do
TraceLink is the only network creation platform company that builds integrated business ecosystems with multienterprise applications - the true foundation for digitalization - delivering customer-centric agility and resiliency for end-to-end supply networks and leveraging the collective intelligence of entire industries. Delivering end-to-end supply chain solutions, TraceLink's Opus Platform enables speed of innovation and implementation with an open partner model for no-code and low-code development of solutions and applications. At TraceLink, we blend decades of knowledge in SaaS technology and supply chain business processes with a clear vision for advancing manufacturing industries through disruptive, unconventional software solutions. With headquarters in Massachusetts, TraceLink has six global offices through North America, South America, Europe, and Asia.
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