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Provide technical support and incident response for a SaaS platform: investigate and resolve issues using log analysis, SQL, and scripting; manage ticket SLAs; collaborate with Engineering, Product, and Customer Success; document findings; participate in PST and weekend rotations; contribute process and tooling improvements.

Partner with GTM (Sales, Marketing, Customer Success) to own GTM financial models, forecasts, and reporting. Deliver KPI dashboards, variance analysis, board/QBR packages, and analyses that guide hiring, commission, and spend decisions. Embed with GTM leaders to influence investment and improve forecasting accuracy.

Own end-to-end delivery for 2-3 large customer implementations, triage cross-functional issues, build repeatable processes and tooling, mentor teammates, feed product feedback, and help define AI-enabled implementation workflows to increase team efficiency and delivery quality.

Lead production ML operations: build repeatable deployment pipelines, harden and own low-latency ML serving APIs, implement monitoring/alerting/drift detection, ensure reliability and security, instrument models and agents, and mentor engineers while shaping the ML infrastructure roadmap.

Lead technical sales efforts by designing solutions, configuring demos for consumer lending and deposits, running full sales cycles, owning technical discovery, introducing AI-enabled workflows, and acting as the default escalation for integration-heavy and compliance-sensitive deals.

Lead end-to-end month-end close, own balance sheet reconciliations and journal entries, improve accounting policies and controls, support ASC 606 analyses, manage audit PBCs, and mentor junior team members while partnering across finance and business stakeholders.

As a Senior Backend Software Engineer, you'll design and maintain scalable systems for Credit Unions, enhancing the Digital Account Opening platform while collaborating with cross-functional teams.

Drive new business by selling Clutch's digital lending, account opening, and AI products to large credit unions. Manage full sales cycle, navigate executive committees, and close high-value deals while collaborating with partners like TruStage.

Design end-to-end lending and loan-application experiences for borrowers and credit union operators. Lead discovery, research, prototyping (including AI-driven prototypes), and ship production-ready flows. Simplify complex, regulated workflows, create reusable design systems, collaborate with PMs and engineers, run research and usability testing, and raise design craft across the team.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.