Top Tech Jobs & Startup Jobs

Manage and grow an assigned enterprise portfolio through strategic account planning, renewals, and relationship building. Identify growth opportunities, ensure customer success, maintain Salesforce data, collaborate with internal teams, and deliver revenue and retention outcomes while championing EROAD's safety-focused solutions.

Manage a portfolio of small-business customers to drive onboarding, engagement, retention and value. Provide training, process renewals/upgrades, resolve customer queries within SLA, maintain CRM records, close feedback loops, identify process improvements, and collaborate with the wider Customer Success team.

Manage a portfolio of customers as a senior Technical Account Manager, providing deep technical expertise, handling escalations, delivering insights and performance recommendations, identifying systemic issues, partnering with CSMs and Product/Engineering, advocating for customers in roadmap decisions, contributing to QBRs and renewals, and building scalable processes and technical best practices to reduce escalations and improve outcomes.

Lead performance measurement and reporting for Customer Operations, build KPI frameworks, deliver analytics and dashboards (Power BI, Salesforce), enable forecasting and capacity planning, drive continuous improvement and automation, and present executive-level insights to improve customer experience and operational efficiency.