ABOUT THE COMPANY
EROAD is a global fleet management technology company that gives fleet operators GPS tracking, video telematics, compliance and safety tools through one connected platform, and it has grown from its New Zealand roots into a business operating across New Zealand, Australia and North America, dual-listed on the NZX and ASX. As it continues that growth it is now looking for a Director of Customer Delivery & Operations to take overall accountability for how products and services get delivered to customers at scale.
WHAT YOU'LL DO
This role owns the strategy and performance of everything that gets EROAD's products into customers' hands, without getting pulled into the day-to-day running of any one function.
- Provide strategic leadership, performance oversight and governance across warehousing, logistics, regional installation delivery, internal field technicians and third-party installation partners
- Design and execute a scalable field deployment and installation operating model as the business grows
- Plan and deliver large-scale customer deployment programmes and operational projects
- Translate commercial demand into concrete operational delivery plans
- Own accountability for installation delivery, warehousing, logistics, workforce capability and overall operational performance
- Empower functional leaders to run their day-to-day operations while you hold the strategic and governance view
- Sit on the New Zealand Leadership Team, ensuring products and services are deployed safely, efficiently and at scale
WHAT YOU NEED
We need someone who has led at this level before, not someone learning the scope on the job.
- Experience providing strategic leadership, performance oversight and governance across warehousing, logistics and field installation or deployment functions
- Experience designing and executing a scalable field deployment or installation operating model
- Experience planning and delivering large-scale customer deployment programmes and operational projects
- Experience translating commercial demand into operational delivery plans
- Experience operating at a senior leadership team level, accountable for cross-functional operational performance
WHY JOIN
This is a genuine seat on the New Zealand Leadership Team, shaping how a global technology company delivers to its customers at scale.
- Real accountability and influence over a multi-function operation spanning warehousing, logistics and field deployment, without being pulled into the daily detail
- Be part of a high-growth, innovative technology company making a real difference across New Zealand, Australia, the Philippines and the USA
- Work alongside a talented and collaborative team
- Ongoing investment in your growth through continuous learning, EAP support and AI tooling
Skills Required
- Experience leading large, customer-facing operational teams
- Designing and running large-scale field operations including hardware installation and on-site execution
- Operational planning, execution and continuous improvement capability
- Experience managing third-party contractors and delivery partners
- Knowledge of logistics, warehousing and fulfilment operations
- Strong focus on customer outcomes and operational excellence
- Proven health and safety leadership experience
- Confident communicator able to influence stakeholders and lead change
What We Do
EROAD develops technology solutions (products and services) that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving. EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.
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