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Lead account strategy and operations for client portfolios, drive client satisfaction and growth, manage financials and compliance, and develop high-performing, inclusive teams while delivering facility management solutions.

Serve as primary client contact to ensure SLAs and KPIs are met, run QBRs, produce monthly/quarterly reports, drive process improvements and inventory controls, support Regional Directors, handle escalations, and use Power BI to create dashboards while developing proposals and plans to grow account profitability.

Provide project administration support including project setup, documentation management, tracking progress and timelines, executing purchase orders, reconciling invoices, preparing status and financial reports, managing vendor activation, and executing project close-out activities to ensure accurate records and timely delivery.

Lead and execute strategic internal and external communications, media relations, content development, stakeholder engagement, and crisis communications. Manage and mentor a communications team, oversee budgets, vendors, and campaigns, and advise senior leadership to protect and advance organizational reputation.

Lead BGIS's global insurance and risk programs, advise senior leadership on risk and contracts, manage claims and loss-prevention, oversee broker/insurer relationships, coordinate insurance placements and reporting, and develop incident, training, and communication programs while leading a team.

Plan, develop and deliver assigned facilities projects from scope through closeout. Create project plans, schedules and budgets; manage resources, vendors and risks; monitor progress and compliance; communicate status and maintain client relationships to ensure on-time, on-budget delivery.

Manage low-complexity construction and facility projects end-to-end: define scope, develop plans and budgets, monitor schedules and risks, oversee teams and vendors, communicate status to stakeholders, and ensure on-time, on-budget, compliant delivery while maintaining client relationships.

Sell facility management services across the UK by leading FM bids, owning the full sales lifecycle (SQ/RFI/RFP/presentations), building and retaining client relationships, developing pipelines, collaborating with Client Solutions and Marketing, and representing BGIS at industry events to meet defined sales targets.

Plan and oversee end-to-end delivery of moderate-complexity construction/architecture projects. Define scope, budgets, schedules, and risks; lead teams and vendors; manage client relationships; ensure on-time, on-budget, compliant delivery; produce estimates, business cases, and regular status communications.

Coordinate and deliver non-technical project sub-components (furniture installs, office refurbishments). Manage vendor selection, prepare RFPs/contracts, produce cost estimates, schedules, and resource plans. Monitor progress, ensure on-time, on-budget delivery, maintain client and vendor relationships, resolve issues, and perform project administration tasks while ensuring compliance with safety and regulatory requirements.