About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across a wide range of industries. We pride ourselves on maintaining high standards of safety, efficiency, customer service, and operational excellence.
Our Self Perform team delivers planned and reactive maintenance services across multiple trades, including carpentry, electrical, plumbing, and decorating.
Purpose of the Role
BGIS is seeking an experienced Operations Support Administrator to support the daily scheduling and coordination of reactive and planned maintenance activities. Reporting directly to the Operations Manager, you will work closely with field technicians, operational leaders, clients, subcontractors, and internal support teams to help deliver services in line with contractual requirements, service levels, and key performance indicators.
This is a fast-paced coordination role where you will allocate work orders, assist with operational reporting, maintain accurate job information, and help ensure technicians are scheduled according to location, priority, available time, and technical capability.
The ideal candidate will be proactive, organised, customer-focused, and comfortable managing competing priorities. You will bring strong communication and problem-solving skills, a collaborative approach, and the ability to remain composed while working in a busy operational environment.
Key Responsibilities
- Coordinate the daily scheduling and dispatch of reactive and planned maintenance work to field technicians.
- Allocate work orders based on priority, location, budgeted time, and required technical trade.
- Monitor attendance and rectification service levels to support compliance with contractual SLAs and KPIs.
- Operate the field services management system, including allocating tasks and updating and closing jobs.
- Respond to calls and requests from the operations centre and client service desk, ensuring tasks are updated accurately.
- Support the operational management team with timely reports and relevant service delivery information.
- Coordinate technician van stock as part of the purchase requisition process.
- Ensure approved quote uplifts are accurately reflected in the field management platform.
- Identify abnormal cost or time allocations across maintenance work orders and provide assistance to the Finance and Accounts team.
- Liaise with clients, technicians, subcontractors, suppliers, consultants, and internal BGIS teams.
- Assist technicians and operational managers with triage and support relating to the field management platform.
- Help communicate and support local training for system changes and enhancements.
- Contribute to continuous improvement by regularly reviewing processes, objectives, and changing client priorities.
Education, Experience & Skills
Essential
- At least two years of experience within facilities management, operations, contracting, trade services, or a similar service-based environment.
- Previous experience using a work management system.
- Experience with ERP, CAFM, IMMS, or similar platforms used to schedule and coordinate field technicians.
- Intermediate Microsoft Office skills, particularly Excel, Word, and Teams.
- Strong written and verbal communication skills.
- Strong customer service focus, with an understanding of KPIs and service delivery expectations.
- Analytical thinking and practical problem-solving ability.
- A proactive and solution-focused approach, with the ability to identify and support continuous improvements.
- Strong time management skills and the ability to work effectively under pressure.
- Ability to work collaboratively as part of an on-site operational team.
Desirable
- Previous experience coordinating planned and reactive maintenance.
- Experience working with tradespeople, subcontractors, suppliers, or field-based service teams.
- Understanding of contractual service levels, operational KPIs, and maintenance work-order requirements.
- Experience using the Astea field management platform or a comparable scheduling system.
- Exposure to purchase requisitions, cost allocation, operational reporting, or finance administration.
- Experience supporting users with system updates, enhancements, or local training.
Why Join BGIS?
Key Benefits Include
- Be part of a global organisation with a strong focus on operational excellence and customer service.
- Work in a varied role supporting technicians, operational leaders, clients, and internal business teams.
- Build valuable experience across facilities management, trade services, scheduling, and contract operations.
- Join a collaborative and supportive team environment where communication and teamwork are valued.
- Contribute to meaningful improvements in operational processes, systems, and service delivery.
- Access opportunities to develop your technical, administrative, and operational coordination skills.
- Work for an organisation committed to innovation, sustainability, integrity, and memorable customer experiences.
- Support essential maintenance services across a diverse portfolio of client facilities.
BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities, including critical environments such as data centres. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities.
How to Apply
If you are a proactive, organised, and customer-focused operations professional looking to join a forward-thinking company, we would love to hear from you.
BGIS is an equal opportunity employer committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, cultures, genders, sexual orientations, abilities, and beliefs. We are committed to building a diverse workforce that reflects the communities in which we operate.
Eligibility
To be successful in this role, applicants must have full working rights in New Zealand
Apply Now
Be part of a workplace that values diversity, safety, sustainability, collaboration, and continuous innovation.
Explore more opportunities at BGIS APAC Careers.
Skills Required
- At least two years of experience in facilities management, operations, contracting, trade services, or a similar service-based environment
- Previous experience using a work management system
- Experience with ERP, CAFM, IMMS, or similar platforms used to schedule and coordinate field technicians
- Intermediate Microsoft Office skills, particularly Excel, Word, and Teams
- Strong written and verbal communication skills
- Strong customer service focus and understanding of KPIs and service delivery expectations
- Analytical thinking and practical problem-solving ability
- Proactive and solution-focused approach with ability to support continuous improvements
- Strong time management and ability to work effectively under pressure
- Ability to work collaboratively as part of an on-site operational team
- Experience coordinating planned and reactive maintenance
- Experience working with tradespeople, subcontractors, suppliers, or field-based service teams
- Understanding of contractual service levels, operational KPIs, and maintenance work-order requirements
- Experience using the Astea field management platform or comparable scheduling system
- Exposure to purchase requisitions, cost allocation, operational reporting, or finance administration
- Experience supporting users with system updates, enhancements, or local training
- Full working rights in New Zealand
BGIS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BGIS and has not been reviewed or approved by BGIS.
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Healthcare Strength — Health coverage is often considered decent to competitive, with comprehensive medical and dental plans available in several markets. Some roles highlight strong health benefits as a standout component of the total package.
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Retirement Support — Retirement programs are viewed as solid, including employer 401(k) contributions in some U.S. positions and RRSP matching in Canada. Financial planning assistance adds to the perceived robustness of the offering.
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Leave & Time Off Breadth — Paid time off and parental leave are presented as meaningful parts of the package, with PTO that can increase with tenure and paid holidays in certain postings. Flex days and vacation entitlements are also advertised in some regions.
BGIS Insights
What We Do
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. - BGIS is a global leader in integrated facilities management services. More than 600 million square feet of client portfolios spanning multiple markets including government, higher education, utilities, telecommunications, financial services, oil and gas, healthcare and information in the clouds. In addition to managing a diverse portfolio of office, retail, college, hospital and industrial assets, BGIS is a global leader in the management of data centers and other critical environments
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