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Manage post-sales relationships with residential solar customers by guiding onboarding, supporting product adoption, resolving concerns, monitoring customer health, maintaining CRM records, coordinating issue resolution, collecting feedback, and identifying upsell, cross-sell, and referral opportunities.

Manage post-sale customer communication throughout residential solar projects. Provide progress updates, resolve complaints and escalations with internal teams, monitor installation quality, oversee documentation and handovers, collect feedback, and support initiatives improving NPS, reducing cancellations, and driving referrals.

Manages post-sale customer experiences for residential solar projects. Serves as the primary customer contact, provides project updates, resolves escalations with internal teams, monitors installation quality, oversees documentation and handovers, collects feedback, and supports initiatives to improve NPS, reduce cancellations, and increase referrals. The role requires strong communication, coordination, empathy, CRM and spreadsheet familiarity, local travel, and weekend availability.

Plan and execute below-the-line marketing activities, including events, promotions, brand activations, and city campaigns. Build vendor and agency networks, develop partnerships, generate leads, and support business growth. Coordinate closely with city and regional leadership, manage campaign operations, and contribute sales and marketing expertise while leading teams and delivering initiatives under pressure.

Manage and grow channel partnerships for residential solar sales across assigned cities. Responsibilities include identifying and onboarding partners, providing training, maintaining relationships, activating partner networks, developing joint sales and marketing plans, monitoring performance, supporting conversions, analyzing market trends, and preparing reports. The role requires regional market knowledge, strong communication and negotiation skills, CRM and office software proficiency, and travel within the state as needed.

Manage post-sale customer experiences for residential solar projects. Serve as the primary customer contact, provide project updates, resolve complaints and escalations, coordinate with internal teams, monitor installation quality, oversee documentation and handovers, collect feedback, and support initiatives that improve NPS, reduce cancellations, and drive referrals.

Monitors and audits customer interactions for process adherence, compliance, communication quality, and customer handling. Maintains quality scorecards and reports, identifies recurring performance gaps, delivers structured feedback, conducts calibration sessions, tracks quality trends, and recommends corrective actions to improve customer experience and conversion effectiveness.

Own field-facing products and operational workflows spanning sales, installation, project management, and post-install service. Partner with operations, engineering, design, and analytics to translate on-ground challenges into scalable systems. Drive discovery, define requirements and success metrics, improve efficiency, reduce manual work and escalations, and make trade-offs that support reliable business growth.

Manage the complete B2C sales cycle for residential solar customers, from lead generation through order and payment collection. Maintain customer accounts, respond to inquiries across multiple channels, process orders, analyze customer feedback, resolve conflicts, coordinate stakeholders, and document technical issues, complaints, and compliments. The role requires strong communication, problem-solving, customer engagement, teamwork, and MS Office skills.

Build and maintain scalable Node.js backend systems, RESTful APIs, internal and third-party service integrations, and microservices. Optimize performance, troubleshoot issues, and implement caching, logging, and monitoring. Collaborate with frontend engineers, product managers, and stakeholders on architecture, code reviews, testing, documentation, and sprint planning. Deploy and manage services using Docker, Kubernetes, and cloud platforms in an agile environment.