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Partner with Customer Success Managers to drive product adoption, optimisation, and measurable value for Unit4 ERP customers. Identify adoption gaps, recommend best-practice solutions, triage needs to value services, and feedback customer insights to Product, Engineering, and CX teams.

Understand customer business challenges, design and demonstrate Unit4 ERP solutions, run discovery sessions and workshops, produce demos and business cases, support RFPs/tenders and handovers, and partner with sales, partners and product teams to deliver measurable Finance/HR/Payroll value.

Partner with Customer Success Managers to drive adoption and optimisation of Unit4 Financials. Identify adoption gaps, recommend finance process improvements, support value-enhancement services, analyse usage and reporting, liaise with Consulting/Product/Engineering, and act as a trusted adviser to realise measurable financial value and scalable best-practice processes.

Provide first-line application and IT support for Unit4 ERP customers: triage and resolve support cases, liaise with R&D, document defects, manage escalations, suggest process improvements, mentor junior staff, and comply with security and company procedures.