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Coordinate daily dock and terminal operations, ensure drivers follow terminal flow and safety procedures, monitor trailer pools and escalate equipment shortages, verify paperwork accuracy, update operational systems, and communicate proactively with drivers, facility staff, and ITS team members to maintain on-time arrivals/departures and safety compliance.

Lead customer onboarding and systems implementations for warehouse clients. Serve as operations/IT resource, perform basic UAT, execute tactical BRD tasks, transition customers to operations/account teams, travel to campuses for extended support, and provide ongoing operational problem solving and reporting.

Leads customer onboarding and implementation projects from contract execution through operational readiness. Serves as the primary customer contact, coordinates sales, IT, engineering, operations, transportation, and account management teams, develops project plans and checklists, and manages customer transitions to successful go-live. The role requires strong leadership, communication, organization, problem-solving, customer relationship management, and logistics or supply chain experience, with daily onsite work in York, Pennsylvania and travel to other campuses as needed.

Leads customer onboarding and warehouse systems implementations, coordinating tactical activities, business requirements, user acceptance testing, and transitions to operations and account management. Serves as a resource for operations, IT, and account management teams while resolving implementation issues, analyzing reports and processes, and managing multiple assignments. Requires warehouse experience, supply chain knowledge, flexibility for extended travel and weekend work, and the ability to work independently in a physically demanding warehouse environment.

Monitor trailer GPS functionality, research and document trailer locations, resolve misplaced or out-of-network trailers, and coordinate cost-effective trailer shipments. The role secures carriers, collaborates with internal teams and vendors, maintains accurate custody records, and provides timely solutions for efficient, compliant trailer movements.

Coordinates small-parcel shipments from tracking through delivery, maintains shipment and performance data, responds to customer inquiries, processes carrier claims, schedules appointments, supports documentation and invoicing, and communicates with carriers, brokers, and drivers. The role requires strong organization, attention to detail, customer service skills, multitasking ability, and proficiency with Microsoft Office and transportation management systems.

Supports the full-cycle recruiting process through candidate sourcing, resume screening, outreach, interview coordination, applicant tracking system updates, pipeline development, campus recruiting, employer branding, onboarding preparation, and recruiting metrics reporting. The intern partners with recruiters and HR to improve candidate experience and support hiring initiatives.

The Trailer Operations Manager optimizes trailer utilization, manages repositioning efforts, conducts inspections, and ensures customer requirements are met. They also handle documentation and audits to maintain data integrity and efficiency.

Manage and grow specialized transportation accounts by building carrier and customer relationships, pricing and negotiating rates, creating RFPs and SOPs, supporting brokerage teams, maintaining CRM/CE data integrity, and providing timely customer service and shipment updates.