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Manages operations across multiple parking facilities, including staff development, customer and landlord service, budgeting, P&L oversight, payroll and cash-control audits, vendor coordination, marketing plans, compliance, and safety and security procedures. The role requires regular travel between locations, schedule flexibility, financial oversight, and leadership of supervisory and operations teams.

Analyzes pricing, market, margin, profitability, customer, and operational data to support revenue and margin objectives. Develops dashboards, reports, KPI frameworks, analytical models, and pricing recommendations. Extracts and validates data from multiple sources, monitors initiative effectiveness, and communicates actionable insights to cross-functional stakeholders. Partners with Operations, Finance, Sales, and Marketing to improve reporting, pricing processes, and business performance through analytics, automation, and continuous improvement.

Provides overnight customer service from a centralized remote monitoring location for parking facilities. Answers customer questions, provides rate and direction information, assists with automated payment equipment, handles complaints and incident reports, maintains paperwork and revenue accountability, and escalates significant issues. The role requires Friday and Saturday overnight availability, basic math and computer skills, physical ability to navigate parking garages, and completion of screening requirements.

Supervises evening and overnight parking operations across assigned locations, including frontline staffing, scheduling, training, customer service, maintenance coordination, safety patrols, landlord support, cash controls, payroll preparation, compliance, and financial reporting. The manager responds to incidents and complaints, maintains facility standards, supports occupancy initiatives, and ensures operational performance, customer satisfaction, and employee accountability.

Manages parking facility operations, staff development, budgets, payroll, financial controls, customer service, vendor and landlord relationships, marketing support, and digital parking technology implementation. Oversees staffing, revenue and occupancy analysis, compliance, safety, security procedures, and operational improvements. Requires regular travel between Boston-area locations, schedule flexibility, a valid driver’s license, and at least three years of relevant industry experience with supervisory and financial management experience.