Top Tech Jobs & Startup Jobs

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Leads a DevOps team responsible for the reliability, security, and operational efficiency of cloud and on-premise platforms. Owns Kubernetes infrastructure, GitHub-based CI/CD, GitOps, infrastructure as code, observability, incident response, disaster recovery, and security hardening. Provides technical mentorship, leads production deployments, manages platform tooling, develops runbooks, and collaborates with Engineering, SRE, Security, and Operations on platform improvements.

Lead a DevOps team responsible for the reliability, security, and operational efficiency of distributed Unite Services and Integrations platforms. Operate multi-region Kubernetes environments across cloud and on-premises infrastructure, develop GitHub-based CI/CD and GitOps practices, automate through infrastructure as code, improve observability and incident response, and lead disaster recovery, security hardening, and platform maturity initiatives.

Develop and maintain scalable .NET applications, backend services, and REST APIs supporting cloud-based email and Microsoft 365 products. Collaborate with product, QA, DevOps, and engineering teams in an Agile environment. Modernize legacy systems, troubleshoot production issues, conduct code reviews, and optimize application performance, security, reliability, and scalability.

Provides Salesforce governance, Power BI analytics, pipeline and forecast reporting, process adherence, and temporary inside-sales coverage for Partner Sales Executives. Supports partner and customer engagements, opportunity progression, pricing, demonstrations, approvals, and follow-up during temporary absences. Maintains sales continuity, documents activities, identifies performance and pipeline risks, and coordinates internal teams to support opportunities while preserving assigned relationship ownership.

Build, maintain, and operate Linux-based infrastructure at scale. Collaborate with development and DevOps teams to deploy applications, develop automation tooling, manage CI/CD pipelines, support in-house and third-party systems, troubleshoot production issues, monitor services with Grafana and Prometheus, document processes, and participate in on-call incident response.

Build, maintain, and operate Linux infrastructure at scale. Develop deployment tooling and CI/CD pipelines using GitHub, Jenkins, and Chef; manage application deployments, server operations, monitoring dashboards, alerts, troubleshooting, documentation, and on-call incident response. Collaborate with development and DevOps teams in a primarily remote environment.

Leads and develops a software engineering team responsible for backend services, APIs, data processing, and production systems. Owns execution across the software development lifecycle, establishes engineering quality and reliability practices, partners with Product, AI/ML, and Data teams, and manages hiring, coaching, performance, and career development. Drives scalable, secure, observable solutions and continuous improvement in a rapidly evolving AI environment.

Operate and improve production infrastructure supporting AI, analytics, data pipelines, and customer-facing communications services. Build automation, observability, CI/CD, reliability standards, and production-readiness checks. Monitor performance, capacity, cost, data quality, model behavior, and service-level objectives. Lead incident response, resilience testing, recovery planning, and post-incident improvements while partnering with data, machine-learning, platform, and product teams.

Build and maintain scalable backend services for AI-powered Contact Center and Unified Communications products. Responsibilities include API and distributed-service development, real-time data processing, architecture and design, performance optimization, testing, production troubleshooting, code review, mentoring, and cross-functional collaboration. The role is primarily remote with occasional office visits in Coimbra or Aveiro.