The Role
Leads a DevOps team responsible for the reliability, security, and operational efficiency of cloud and on-premise platforms. Owns Kubernetes infrastructure, GitHub-based CI/CD, GitOps, infrastructure as code, observability, incident response, disaster recovery, and security hardening. Provides technical mentorship, leads production deployments, manages platform tooling, develops runbooks, and collaborates with Engineering, SRE, Security, and Operations on platform improvements.
Summary Generated by Built In
*ALL CANDIDATES MUST BE LOCATED IN THE UNITED KINGDOM*
About Intermedia:
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
About Intermedia:
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!
Are you ready to dive into the world of DevOps and make a tangible impact?
About the Role:
Are you ready to dive into the world of DevOps and make a tangible impact?
About the Role:
The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes:
- Integration APIs and microservices
- Multi-region Kubernetes clusters (cloud & on‑prem)
- CI/CD and GitOps tooling (GitHub-centric)
- Internal Developer Platform (IDP) components
- Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.)
We are looking for a Team Lead DevOps Engineer to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team.
You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices.
What you will be doing:
Team Leadership & Ownership
- Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations.
- Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives).
- Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure.
- Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives.
Platform Operations (UST / Unite Services / Integrations)
- Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services).
- Oversee multi-environment support (DEV/QA/PROD and special environments like RTE).
Kubernetes, Cloud & On‑Prem Infrastructure
- Operate and evolve Kubernetes clusters (cloud and on‑prem), including:
- Cluster upgrades and migration playbooks
- Ingress/Nginx and service mesh / networking changes
- Resource/capacity optimization (CPU throttling, scaling, etc.)
- Manage supporting infrastructure for Unite platforms:
- Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ)
- Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure).
CI/CD, GitOps & Tooling
- Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others).
- Design, implement, and maintain GitHub-based CI/CD:
- GitHub Actions workflows
- Self-hosted GitHub runners (including K8s-based and Windows runners)
- Versioning and branching strategies
- Introduce and maintain GitOps practices for infrastructure and application deployments.
- Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code.
Security, Compliance & Reliability
- Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike).
- Work with Security to design and implement:
- Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs)
- Secrets management and secure configuration
- Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations.
- Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements.
Observability, Incident Management & Runbooks
- Own observability for Unite Services and Unite Integrations:
- Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.)
- Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets
- Lead incident response for platform issues:
- Triage, mitigation, communication, and follow-up actions
- Coordination with product/engineering teams during outages
- Create and maintain detailed runbooks and recovery procedures, especially for:
- RTE environment, K8s clusters, Harbor, Consul, Chart Museum
- Disaster recovery and ransomware scenarios
Documentation & Process
- Produce and maintain clear, actionable documentation:
- Infrastructure design and configuration
- CI/CD and GitOps processes
- Recovery and maintenance procedures
- RFCs for new platform capabilities (e.g., API Gateway, Apache Flink)
- Contribute to process improvements in CI/CD, deployment strategies, and developer experience.
- Help define and maintain product maturity models for Unite Integrations and related platforms.
What you will bring to the role:
Technical Skills
- Strong background in platform / DevOps engineering for complex distributed systems.
- Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact.
- Kubernetes & Containers
- Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC).
- Experience with Docker/containerization in production.
- Cloud & On‑Prem
- Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus).
- Comfort working in hybrid environments (cloud + on‑prem).
- CI/CD & GitHub
- Strong experience designing and running CI/CD pipelines.
- Hands-on with GitHub Actions and self-hosted runners (including scaling and security).
- Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus.
- Infrastructure as Code & Automation
- Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.).
- Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows.
- Config Management
- Experience with tools like Ansible, Chef, or similar for configuration management and automation.
- Observability & Monitoring
- Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar).
- Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements.
- Security & Compliance
- Understanding of security best practices across network, infrastructure, and application layers.
- Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus.
Leadership & Collaboration
- Proven experience leading DevOps / platform teams or being a strong technical lead.
- Ability to mentor engineers and raise the technical bar for the team.
- Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies.
- Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders.
- Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations.
- Strong troubleshooting skills and calm under pressure during incidents.
Nice to Have
- Experience defining or implementing Internal Developer Platforms.
- Experience with API Gateway and stream processing platforms (e.g., Apache Flink).
- Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems.
- Experience operating systems at multi-region or multi-tenant scale.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Strong background in platform or DevOps engineering for complex distributed systems
- Deep understanding of compute, networking, storage, DNS, certificates, and load balancing
- Deep Kubernetes knowledge, including cluster operations, upgrades, scaling, security, ingress, and RBAC
- Production Docker and containerization experience
- Experience with at least one major cloud provider; Azure preferred
- Experience working in hybrid cloud and on-premise environments
- Strong experience designing and operating CI/CD pipelines
- Hands-on experience with GitHub Actions and self-hosted runners
- Proficiency with infrastructure-as-code tools such as Terraform, Crossplane, or Helm
- Strong scripting or coding skills using Python, Go, Bash, or PowerShell
- Experience with configuration management tools such as Ansible or Chef
- Experience with Prometheus, Grafana, and centralized logging platforms
- Understanding of security best practices across network, infrastructure, and application layers
- Proven experience leading DevOps or platform teams, or serving as a strong technical lead
- Experience leading small or medium-sized projects using Agile, Scrum, or similar methodologies
- Strong communication, troubleshooting, mentoring, and incident-management skills
- Experience with Azure DevOps, GitLab, or ArgoCD
- Experience with WAFs, rate limiting, Qualys, or CrowdStrike
- Experience implementing Internal Developer Platforms
- Experience with API gateways or Apache Flink
- Experience with ransomware preparedness, disaster recovery, or business continuity planning
- Experience operating multi-region or multi-tenant systems
Intermedia Cloud Communications Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Intermedia Cloud Communications and has not been reviewed or approved by Intermedia Cloud Communications.
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Healthcare Strength — Comprehensive medical, dental, vision, mental-health services, wellness programs, and an Employee Assistance Program are consistently highlighted as part of the package. Feedback suggests coverage is broad for employees and families.
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Leave & Time Off Breadth — Generous PTO, paid holidays, and parental leave are emphasized, supporting work-life balance and time away when needed. Feedback suggests these policies are a standout aspect of the total package.
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Retirement Support — A 401(k) with company match and retirement planning options are called out as meaningful financial benefits. Feedback suggests these programs are valued alongside base pay.
Intermedia Cloud Communications Insights
What's It Like to Work at Intermedia Cloud Communications?
Intermedia Cloud Communications Culture & Values
Intermedia Cloud Communications Career Growth & Development
What's the Work-Life Balance Like at Intermedia Cloud Communications?
Intermedia Cloud Communications Leadership & Management
Intermedia Cloud Communications Company Growth, Stability & Outlook
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The Company
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
