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Leads sales and marketing strategy across multiple Hilton properties, driving revenue, profitability, pricing, demand generation, digital marketing, PR, brand alignment, and commercial performance. Oversees group, catering, business transient, and leisure segments while recruiting, developing, and managing a high-performing team.

Supports hotel HR operations, including recruitment, onboarding, training, compensation, benefits, employee relations, compliance, performance management, engagement initiatives, employment data management, reporting, and unemployment claims processing.

Owns consumer-facing mobile product capabilities across iOS and Android, including personalization, audience targeting, offers, marketing technology, analytics, and guest engagement. Translates stakeholder needs into product requirements, roadmaps, user stories, acceptance criteria, and delivery plans. Manages backlogs, coordinates cross-functional teams, evaluates feature performance, and drives launches and continuous optimization across marketing, engineering, analytics, UX, operations, and support.

Leads Salesforce platform strategy, architecture, development, integrations, governance, and roadmap delivery. Oversees Salesforce configuration, Apex, Visualforce, Lightning Web Components, automation, data models, security, APIs, Experience Cloud portals, testing, release management, and vendor delivery. Partners with business and technology teams to translate requirements into scalable solutions, manage dependencies, improve data quality, adopt AI capabilities, and develop team members.

The Sales Manager generates and converts group sales opportunities, builds client relationships, develops targeted sales strategies, manages proposals and contracts, coordinates booking details, and drives hotel revenue. The role also supervises, coaches, and supports team members while ensuring timely and accurate account information and delivering strong customer experiences.

Supports the hotel’s HR strategy and daily operations, including recruiting, training, compensation and benefits, compliance, employee relations, HR reporting, budgeting, engagement, retention, performance management, and professional development. Supervises HR activities and helps ensure alignment with corporate policies, regulations, financial objectives, and workplace culture goals.

Manage the employee lifecycle, including HR administration, contracts, work permits, attendance, personnel records, and employee inquiries. Support apprentice and intern recruitment, school relations, career fairs, onboarding, internal communications, employer branding, and social media content. Coordinate employee wellbeing, team-building, and corporate responsibility initiatives while fostering an inclusive and positive workplace.

Leads enterprise software engineering and platform changes across multiple platforms. Responsibilities include technical leadership, architecture and requirements analysis, systems integration, project delivery, scope and timeline management, risk mitigation, and coordination with internal and external partners. The role supervises one direct report and requires occasional domestic travel.

Oversee all hotel financial operations, including financial strategy, budgeting, forecasting, reporting, compliance, internal controls, and transaction approvals. Advise hotel leadership and ownership with data-driven recommendations, optimize profitability and reporting accuracy, and develop a high-performing finance team through performance management and professional development.

Provides administrative and office support to the General Manager and department managers in a hotel environment. Responsibilities include word processing, data entry, filing, copying, answering telephones, managing email and correspondence, responding professionally to guests, coordinating travel bookings, and assisting with special projects and ad hoc departmental initiatives.