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Commercial Counsel will own Hex’s commercial contracting, including enterprise customer agreements, vendor and AI partner contracts, NDAs, sponsorships, and marketing partnerships. The role partners with Sales, Product, Operations, Legal Ops, and cross-functional teams; advises on data, privacy, security, and AI terms; negotiates complex deals; improves legal playbooks; and uses AI and automation to streamline contracting.

Support Hex customers with technical questions and use-case development through chat, email, and Slack. Troubleshoot complex analytics workflows, create technical content such as documentation, demos, and videos, identify product pain points, and share customer feedback with Product. The role requires strong analytics expertise, customer empathy, communication skills, and experience with SQL, Python, Jupyter notebooks, BI tools, and contemporary data-stack workflows.

Coordinate interviews, onsite logistics, candidate communications, and recruiting systems across multiple teams. Partner with recruiters, hiring managers, and interviewers to maintain efficient hiring processes and deliver a high-touch candidate experience. Identify scheduling conflicts and process bottlenecks, improve recruiting workflows and templates, and support onboarding, recruiting events, and related employee-experience projects.

Coordinates recruiting activities across multiple teams, including interview scheduling, onsite logistics, candidate communication, feedback tracking, and recruiting system maintenance. Partners with recruiters, hiring managers, and interviewers to keep hiring processes efficient and deliver a high-touch candidate experience. Identifies bottlenecks, improves workflows, supports recruiting events and onboarding, and helps automate repetitive tasks as the company scales.

Manage and scale an Account Executive team selling Hex’s technical SaaS platform to SMB customers. Responsibilities include recruiting, onboarding, coaching, and mentoring AEs; refining sales methodology; supporting complex deal cycles; developing product and competitive expertise; improving pipeline health and funnel conversion with RevOps and Marketing; and driving new-logo sales and account expansion. The role requires travel as needed and commuting to a San Francisco or New York office twice weekly.

Leads and scales a mid-market Account Executive team by recruiting, coaching, and mentoring sales talent. Defines sales methodology, supports complex deal cycles, develops technical product and ecosystem expertise, and partners with Revenue Operations, Marketing, Product, and Revenue leadership to improve pipeline health, conversion, new-logo acquisition, account expansion, and customer relationships.

Own Salesforce architecture and the broader revenue technology stack. Lead cross-functional initiatives involving lead routing, quote-to-cash, data hygiene, integrations, automation, and AI-driven GTM improvements. Design scalable processes, configure and deploy systems, optimize integrations with Outreach, Gong, and HubSpot, and serve as a technical partner to Revenue, Marketing, Finance, and Data teams.

Build and lead Hex’s Systems Integrator partner program from the ground up. Recruit, qualify, enable, and prioritize SI partners; develop joint go-to-market plans; generate partner-sourced pipeline and revenue; support enterprise deal cycles; and create scalable partner playbooks, incentives, and enablement. Collaborate closely with Sales, Solutions Engineering, Customer Success, Marketing, and cloud and data platform partners to drive customer adoption and company growth.

Own and improve Hex’s cloud infrastructure, CI/CD, observability, databases, security, cost management, and single-tenant deployment systems. The role involves selecting and delivering infrastructure projects, operating Kubernetes and AWS environments, scaling PostgreSQL, implementing infrastructure as code, and building customer-facing platform capabilities. Engineers are expected to handle on-call responsibilities, write application code when needed, and independently turn ambiguous infrastructure problems into shippable solutions.

Own and improve Hex’s corporate IT infrastructure, including identity, endpoints, SaaS applications, employee lifecycle systems, office technology, and asset management. Build automation and AI agents, manage macOS fleets, strengthen monitoring and security practices, resolve complex operational issues, and partner with Security, People, Finance, Engineering, vendors, and consultants. The role is hands-on and expected to progressively assume day-to-day leadership of the IT function.