Software Engineer, Infrastructure

Posted 2 Hours Ago
Hiring Remotely in United States
Remote or Hybrid
214K-285K Annually
Senior level
Artificial Intelligence • Big Data • Software • Analytics • Business Intelligence • Big Data Analytics
Hex empowers thousands of people to ask & answer new questions of data, and seamlessly share the results with everyone.
The Role
Own and improve Hex’s cloud infrastructure, CI/CD, observability, databases, security, cost management, and single-tenant deployment systems. The role involves selecting and delivering infrastructure projects, operating Kubernetes and AWS environments, scaling PostgreSQL, implementing infrastructure as code, and building customer-facing platform capabilities. Engineers are expected to handle on-call responsibilities, write application code when needed, and independently turn ambiguous infrastructure problems into shippable solutions.
Summary Generated by Built In
About Hex

Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp, Figma, Stubhub, Anthropic, and Gamma love Hex for our beautiful UI, agentic superpowers, and boundless flexibility.

Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video and employee handbook to learn more about what it’s like to work at Hex.

About the role

Hex's infrastructure team owns all of our cloud infrastructure (compute, networking, datastores) along with CI/CD and observability, across a multi-tenant platform and single-tenant environments. Every engineer at Hex depends on what the infrastructure team builds.

We're growing in customers, in users, and in the kinds of data workflows our workload compute backend has to support. That growth has opened up a set of projects that would meaningfully change how fast the rest of engineering ships, and we're hiring to take them on.

We're looking for someone who will pick up one of those projects, own it start to finish, and leave it better than they found it. Bring your opinions, including the ones that disagree with ours. Infrastructure tooling is changing quickly right now, and we want someone who's paying attention to that as we improve the foundational components that power Hex.

What you will do

Your first few months, we'll pick two or three of these together based on where you're strongest and where we're looking to invest:

  • CI/CD. Hex’s CI/CD pipelines need a glow-up: optimizing for speed, cost, and providing more flexibility.

  • Stack lifecycle. Setup, teardown, partial teardown, and updates for single-tenant stacks, today too much of this is manual and runs through our team.

  • Postgres at scale. Performance, migrations, and capacity for our multi-tenant production database.

  • Cost. Infrastructure spend visibility and reduction.

  • Security posture. Workload and container isolation, plus compliance work as we move upmarket.

  • Platform features. Customer-facing infrastructure capabilities: private connectivity, customer defined networking, and making single-tenant deployments easier to operate.

About You
  • 5+ years building and operating production infrastructure, including on-call

  • You make the people around you better, whether or not you've had the title

  • Strong Kubernetes operations: you can reason about scheduling, networking, and failure modes, not just apply manifests

  • Solid AWS fundamentals (EKS, RDS, VPC networking, IAM)

  • Infrastructure as code, ideally Terraform

  • Comfortable writing and reading enough application code to change a pipeline, a controller, or a service

  • You can take a vague, long-standing problem and turn it into something shippable without waiting to be told how

  • You write clearly, design docs and runbooks that engineers outside infra can follow

Plus depth in at least one of

  • Networking — VPC design, private connectivity (PrivateLink, peering), DNS, TLS and certificate management, agentic sandboxing

  • Databases — Postgres at scale: replication, tuning, connection pooling, major version upgrades, migrations under load

  • Deployment systems — CI/CD platform ownership, build performance and cost, release and artifact management

Our stack
  • Cloud: AWS (EKS, RDS, ElastiCache)

  • Databases: PostgreSQL (RDS), Redis, LanceDB, DynamoDB, MSK

  • Languages: TypeScript (Node.js), Python, Rust, Go

  • Infrastructure-as-code: Terraform

  • Monitoring: Datadog

The salary range for this role is: $214,000 - $285,000

In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.

The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.

By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.

Skills Required

  • 5+ years building and operating production infrastructure, including on-call experience
  • Strong Kubernetes operations experience, including scheduling, networking, and failure-mode analysis
  • Solid AWS fundamentals, including EKS, RDS, VPC networking, and IAM
  • Experience with infrastructure as code, ideally Terraform
  • Ability to write and read sufficient application code to modify pipelines, controllers, or services
  • Ability to independently turn vague, long-standing problems into shippable solutions
  • Clear technical writing, including design documents and runbooks
  • Depth in networking, including VPC design, private connectivity, DNS, TLS, certificate management, or agentic sandboxing
  • Depth in databases, particularly PostgreSQL replication, tuning, connection pooling, upgrades, or migrations under load
  • Depth in deployment systems, including CI/CD ownership, build performance, cost, release, or artifact management
  • Ability to improve and support the people around you

Hex Compensation & Benefits Highlights

  • Healthcare Strength — Official materials and benefits profiles consistently reference comprehensive medical, dental, and vision coverage, with mental-health support and FSAs also noted. Some listings additionally cite very high employer premium contributions on the base plan.
  • Parental & Family Support — Benefits information highlights fully paid parental leave (e.g., 12 weeks, or 16 for the gestational parent) with flexible return-to-work support. Family-planning benefits such as Carrot with a quoted lifetime allowance are also described.
  • Retirement Support — Multiple profiles note a 401(k) with a company match (commonly cited up to 4%). This retirement support is presented as part of a broader market-benchmarked total-rewards package.

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The Company
HQ: San Francisco, CA
160 Employees
Year Founded: 2019

What We Do

Hex is changing the way people work with data. Our platform makes analytics workflows more powerful, collaborative, and shareable. Hex solves key pain points with today's data and analytics tooling, and is loved by thousands of users all over the world for the beautiful UI, new superpowers, and boundless flexibility. We are a tight-knit crew of engineers, designers, and data aficionados. Our roadmap is full of big ideas and little details, and we would love your help bringing them to life. Hex has raised over $100m from great VCs and angels, giving us many years of runway and the ability to pay competitive salaries, offer great benefits, and provide meaningful equity.

Why Work With Us

We’re a team of builders. We spend our days designing and developing beautiful products, growing and supporting our user base, and helping each other succeed and learn. To do that, we've developed a culture focused on quality, craft, and speed -- with very few meetings, bias toward action, and taking care of each other through feedback and support.

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Hex Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We have a truly hybrid workforce, with many employees working fully remotely, and others coming into one of our two offices (SF or NYC) 2-3 days per week.

Typical time on-site: Flexible
HQSan Francisco, CA
New York, NY
Learn more

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