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Manage an assigned territory and achieve revenue quotas through contract renewals, service sales, and upselling. Engage customers through high-volume outbound phone and email communications, address objections and satisfaction barriers, provide sales forecasts, maintain CRM records, and develop strong product and technical knowledge. Collaborate with sales teams and management to deliver professional customer experiences and support lead qualification, conversion, health checks, and retention.

Prospects and acquires B2B clients through cold calling, email, LinkedIn, networking, and referrals. Qualifies leads, conducts discovery calls and product presentations, manages the full sales cycle through negotiation and closing, maintains CRM records, collaborates with Marketing, analyzes competitors, and meets acquisition and revenue targets.

Supports customer relationships while primarily acquiring new business through sales strategy, SaaS demonstrations, negotiation, deal closing, pipeline management, revenue forecasting, and CRM updates. The role partners with SDRs, account executives, marketing, sales operations, and support teams. It requires quota-carrying sales experience, HR or recruiting software knowledge, multilingual communication for Thailand or the Philippines, contract negotiation, competitive positioning, and data-driven decision-making.

Manages complex client accounts and their customer relationships by driving renewals, expansions, conversions, satisfaction, and revenue growth. Responsibilities include resolving escalated issues, meeting sales quotas, identifying opportunities, negotiating, handling objections, coordinating stakeholders, assessing customer needs, and developing contingency plans. The role requires account management or sales experience, CRM proficiency, strong communication, problem-solving, prioritization, independent judgment, and decision-making skills.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Manage a portfolio of partners, develop reseller business, and drive revenue, growth, and margin. Conduct call campaigns, manage key accounts, provide product information, educate partners, promote company solutions and programs, identify and close opportunities, reactivate dormant partners, and coordinate with internal sales teams. The role requires native Portuguese, fluent English, strong communication, organization, goal orientation, and preferably prior B2B sales experience.

Provides floor support to advisors and agents through immediate assistance, basic training, coaching, feedback, escalation management, and production call handling. Monitors service levels, supports team metrics, explains complex issues, demonstrates product expertise, and helps improve agent performance and quality scores.

Oversees training operations, including staff management, new-hire and continuing education, classroom facilitation, curriculum delivery, learner progress monitoring, training effectiveness, and trainer development. Partners with operations, business units, resource teams, and clients to support workforce readiness, improve performance, manage resources, and ensure accurate training administration.

Perform recurring compliance audits to identify control gaps and risks; lead investigations and resolve client escalations; support fraud prevention, security monitoring, and incident response; prepare and present audit, compliance, and risk reports to leadership; complete mandatory training and participate in regular 1:1 meetings.

Leads a B2B sales team responsible for revenue growth, customer retention, renewals, upselling, forecasting, and client relationships. Sets performance targets, coaches team members, monitors productivity, resolves escalations, analyzes sales and customer trends, and develops sales best practices. Partners with clients and internal stakeholders on reporting, incentives, and operating plans. Drives adoption of AI-enabled sales and productivity tools to improve team performance and customer experience.