Job Title:
Subject Matter ExpertJob Description
Provide foundational support to Advisors, facilitating learning and development. Your role will focus on floor support, basic coaching, and assisting in driving team metrics.Essential Functions/Core Responsibilities
- Floor Support: Provide immediate assistance and guidance to agents during operations.
- Learning Sessions: Conduct basic training sessions to enhance the team's knowledge base.
- Coaching & Feedback: Offer regular feedback and coaching to improve agent performance.
- Monitor Service Levels: Assist in monitoring and striving for the closure of service levels.
- Escalations Management: Ensure prompt and accurate escalations to the Team Captain.
- Take Production Calls: Handle production calls and support the team by taking escalated calls when necessary.
Candidate Profile
- Associate's Degree in a related field is preferred, with less than one year of relevant experience.
- Ability to think clearly and can explain complex issues effectively, both above average written and verbally
- Demonstrate product expertise
- Dependable with proficient attention to detail and ability to solve complex issues
- Basic understanding of performance metrics and quality scores.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Quezon City - EtonLanguage Requirements:
Time Type:
Skills Required
- Less than one year of relevant experience
- Associate's degree in a related field
- Strong written and verbal communication skills
- Ability to explain complex issues effectively
- Product expertise
- Attention to detail and problem-solving ability
- Basic understanding of performance metrics and quality scores
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
