Top Tech Jobs & Startup Jobs

Manages transaction quality and continuous improvement across customer-service operations. Oversees quality and client KPIs, audits, compliance, training reports, maturity assessments, SLA/SLO reporting, process controls, and corrective actions. Provides floor support, feedback, refresher training, and recruitment quality guidance while coordinating with clients and internal teams. Develops training talent, standardizes training quality, and drives process improvement initiatives across India.

Leads new-business sales across a defined industry sector, identifying high-value targets, building C-suite relationships, shaping complex technology, CX, transformation, and managed-services opportunities, and closing enterprise deals. The role owns pipeline creation, strategic pursuits, negotiations, market presence, and commercial growth while coordinating cross-functional solution and industry experts.

Supports workforce management operations through floor support, agent coaching, performance monitoring, service-level tracking, escalations, and team supervision. Handles production and escalated customer calls, resolves complex queries, identifies improvement opportunities, supports quality and metric achievement, and contributes to sales-focused customer service delivery.

Provide inbound/outbound and online customer support, resolve routine product/service issues, meet KPI targets, document interactions in call-tracking systems, offer additional products/services, and participate in customer-satisfaction improvement activities.

Lead design and delivery of cloud-native .NET solutions on Azure (and AWS), define architectures, drive CI/CD and deployments, mentor engineers, guide technical decisions, support pre-sales, and ensure engineering best practices.

Develops workforce capacity, headcount, and hiring plans for global contact center operations. Forecasts demand, analyzes performance KPIs, manages capacity risks and dependencies, and recommends staffing optimizations. Partners with Service Delivery, Talent Acquisition, Finance, Partner Management, and technology teams. Leads reporting standardization, process improvement, and global initiatives while communicating business impacts to senior leaders.

Serves as a bilingual customer consultant and infrastructure expert for Microsoft MECM, SCCM, and Intune environments. Designs, deploys, upgrades, maintains, troubleshoots, and optimizes endpoint management infrastructure, software updates, task sequences, reporting, and co-management. Provides technical assessments, recommendations, customer training, and leadership presentations across multiple client environments. Requires deep expertise in endpoint management, Windows infrastructure, Active Directory, SQL Server, PowerShell, reporting, networking, and related Microsoft technologies.

Drive new and existing sales via lead follow-up, outbound outreach, partner recruitment, channel sales, and marketing campaign registration. Support customer success by reactivating dormant accounts, driving consumption, managing upsells and renewals, and maintaining partner relationships and contact databases.

Handles inbound/outbound/online customer inquiries, resolves routine product/service issues, documents interactions, meets KPIs, uses decision-support tools, offers additional products, and works rotating shifts in a fast-paced call center environment.

Lead product strategy and roadmap for Memory, an agentic AI intelligence engine. Drive cross-functional delivery, commercial alignment, enterprise readiness, and measurable adoption, retention, and revenue outcomes while mentoring junior product team members.