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Collaborate with IT, business partners and vendors to gather and document requirements; lead design, build, validation, implementation and maintenance of application and infrastructure solutions; determine build vs. buy; design integrations and reusable patterns; guide engineers/vendors; perform solution verification; support issue resolution and partner with QA on test plans and execution.

Support audit engagements by planning and executing testing, using data analytics and process analysis, preparing audit deliverables, communicating findings, and assisting training of junior auditors to evaluate internal controls and risks.

Manage intake and delivery of an assigned IT project portfolio: plan implementations, track progress, mitigate risks, analyze portfolio performance, ensure adherence to lifecycle methodology and architecture standards, and identify process improvements.

Ensure a seamless Recruiting & Onboarding experience by maintaining, improving, and developing SAP SuccessFactors Recruiting & Onboarding modules. Collaborate with HR process owners and technical teams to analyze requirements, document processes and functional specifications, troubleshoot, test, and drive continuous process improvement and change management in a global retail environment.

Lead the design, implementation and evolution of the US IT Asset Management (ITAM) program, operating model, CMDB controls and software ownership processes. Ensure alignment with global SAM policies, define roles/RACI, budget and stakeholder support, and build yearly compliance and advanced IT training. Oversee ServiceNow CMDB/asset integration and management, and provide leadership for ITAM across the organization.