Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country’s largest online grocery retailer, Peapod.
Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising & Marketing Services, Private Brand Products, Pharmacy Services, Sourcing, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services.
Job DescriptionPrincipal Duties and Responsibilities:
- Design, implement and evolve the US ITAM program as mandated by executive management
- Design, implement and evolve an align ITAM Vision, Objectives and Roadmap and ensure alignment with company projects.
- Design, implement and evolve an aligned ITAM Operating Model including budget, stakeholders, roles, responsibilities and accountabilities.
- Design, implement and evolve a process to identify and track software ownership throughout the US.
- Design, implement and evolve a yearly compliance (awareness) training for all users of IT including an acknowledgement, provide yearly internal convention to inform all direct stakeholders.
- Design, implement and evolve ITAM controls on lifecycle processes.
- Comply with global SAM policies.
- Design, implement and evolve clear roles, accountabilities (RACI) and support for stakeholders.
- Design, implement and evolve a yearly advanced training for all IT staff (internal and external) including clear communication on penalties.
Qualifications
Master degree preferred in relevant field or Information Technology degree. Holds/willing to obtain relevant certifications in IT/legal/finance domain(s). More than 13 years of experience in ITAM and People Management or a combination of IT/ Legal/ Finance.
- ITIL certified
- Clear written and verbal skills
- 4 year degree
- 5 years of experience with ITSM/ITIL Processes, roles and responsibilities
- Must be able to work independently as well as work as part of a fast-moving team.
- Solid technical knowledge and experience in Information Technology.
- 5 years of experience with CMDB and Asset Management
Preferred:
- ServiceNow experience with CMDB and Asset
- Asset Management Experience
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Master degree in relevant field or Information Technology
- Willing to obtain relevant certifications in IT/legal/finance domains
- More than 13 years of experience in ITAM and people management or a combination of IT/legal/finance
- ITIL certified
- Clear written and verbal communication skills
- Bachelor's degree (4 year degree)
- 5 years of experience with ITSM/ITIL processes, roles and responsibilities
- Ability to work independently and as part of a fast-moving team
- Solid technical knowledge and experience in Information Technology
- 5 years of experience with CMDB and asset management
- ServiceNow experience with CMDB and asset
What We Do
Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services that include Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications, Omnichannel Service, Finance Business Services, Financial Planning and Analysis, Human Resources, Indirect Sourcing, Procurement, Information Technology, Pharmacy Services, Store Development, Leasing, Facilities Support, and Strategy and Business Development. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit www.retailbusinessservices.com.
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