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Provides member service across the Richmond region by opening and maintaining accounts, matching members with banking products, processing transactions, handling cash, balancing drawers, answering inquiries, and supporting teller and branch operations. The role promotes bank products, follows security and AML/BSA requirements, completes documentation, assists with audits and reconciliation, and delivers service in person, by phone, and email.

Coordinates commercial insurance claims from first notice of loss through closure. Responsibilities include submitting claims to carriers, communicating with members and adjusters, documenting claim activity, maintaining diary records and claim mail, updating payments and reserves, researching coverage, escalating issues, and keeping risk advisors informed. The role requires prior claims coordination experience, carrier website proficiency, Microsoft Office skills, strong communication, attention to detail, and the ability to work independently and collaboratively.

Supports commercial loan officers with portfolio management, credit analysis, underwriting, renewals, loan approvals, problem asset reporting, exception clearance, and member service. The role analyzes financial statements, prepares loan packages, monitors past-due and maturing loans, enters loan data, supports compliance with AML and BSA requirements, identifies cross-selling opportunities, and contributes to portfolio-management improvement projects.

Develops SBA and USDA B&I loan volume through marketing, referral-network development, business development, loan structuring, underwriting analysis, and relationship management. Manages applications from prospecting through credit review and closing, interprets financial statements and tax returns, ensures regulatory compliance, prepares complete credit packages, identifies closing risks, and supports borrowers and internal banking partners. The role also coaches staff and manages lending-office processes and risk controls.

Originates and develops SBA and USDA business loan opportunities through marketing, referral-network development, and relationship management. Converts prospects into applications, structures financing packages, interprets financial statements and tax returns, manages credit and closing processes, and ensures compliance with SBA procedures, lending policies, AML, and BSA requirements. The role also supports conventional bankers, manages the loan pipeline, coordinates documentation, and may coach staff.

Supports information and physical security, risk assessments, business continuity planning, regulatory controls, incident response, and internal security procedures. Identifies vulnerabilities across network and endpoint environments, coordinates remediation, manages endpoint protections and vulnerability tools, reviews user access, prepares security reports, and supports vendor management. The role also contributes to cloud security, business impact analyses, and security policy development.

Entry-level leadership development program for bachelor's and master's graduates in banking. Participants complete headquarters training, job rotations, special projects, classroom and online learning, mentoring, community involvement, and on-the-job training in a selected track such as retail banking, commercial banking, mortgage, insurance, audit, accounting, technology, or risk management.

Manage and enhance the bank’s risk-based Compliance Assurance Program. Lead compliance testing schedules, methodologies, workpaper reviews, issue management, corrective-action validation, regulatory risk assessments, reporting, and regulatory exam preparation. Supervise and develop compliance professionals, ensure testing quality and consistency, communicate findings to business lines and senior leaders, and support compliance with banking regulations including AML and BSA.

Conducts full-cycle recruiting for TowneBank and affiliates, including sourcing, screening, interviewing, hiring-manager partnership, onboarding, and HRIS data entry. Coordinates high-touch onboarding for strategic hires, career fairs, temporary staffing, employee transfers, and affirmative action initiatives. Ensures compliance with employment regulations and AML requirements while improving recruiting processes and maintaining confidentiality.

Provides professional service to commercial insurance clients, supporting account retention, renewals, marketing, endorsements, audits, cancellations, claims, certificates, finance agreements, and other service requests. Collaborates with risk advisors, carriers, underwriters, and internal teams while using insurance systems and customer service skills to address client needs accurately and promptly.