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Lead and coach a team executing order management and costing processes, drive process standardization and improvement, monitor performance against SLAs, conduct root cause analysis, manage stakeholder reviews, and develop team capability to deliver service and operational excellence.

Support and manage projects to improve service efficiency for key accounts. Serve as primary customer contact, monitor KPIs, train internal teams, assist Key Account Managers, and manage forecasting and carrier allocation.

Support North American and Latin American tax compliance by preparing annual reports, business licenses, income, sales/use and property tax returns, assisting with transfer pricing and tax provisions, responding to tax notices, processing tax payments, and providing financial data to third-party consultants.