Process Associate, GBS Operations

Posted Yesterday
Be an Early Applicant
2 Locations
Hybrid
Entry level
Automotive • Information Technology • Logistics • Retail • Analytics
The Role
Deliver data services (Data Quality Analytics or Data Guaranteed) for customers: produce DQA reports, track and reconcile shipment milestones, validate EDI events, investigate and resolve data discrepancies, and maintain timely system updates per SLAs.
Summary Generated by Built In

This position is responsible to deliver data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer.

Responsibilities
  • Completes timely, weekly & monthly DQA related reports so that customer can attain supply chain information more conveniently and efficiently.
  • Supports in closing the gap of missing events or milestones for DG customers.
  • Regularly abstracts related shipment data from system to check missing or inaccurate information.
  • Clarifies and follows up with concerned parties on root cause of data discrepancies.
  • Reconciles internally as well as externally when any issue was found.
  • Reviews contract / agreement and works with Logistics Analyst (LA) to re-new if they are about to expire.
  • Provides pro-active monitoring of customer facing data.
  • Validates accuracy and timeliness of EDI events as requested by the customer.
  • Tracks shipment milestones and reports any missing events with associated reasons.
  • Works with responsible service provider for error resolution and update status timely.
  • Tracks missing milestones and updates APLL system as per agreed SLA to make sure customers get complete and timely data.
Qualifications
  • Must have completed a bachelor's degree; Mathematics major is preferred.
  • Integrity with strong sense of trust and responsibility
  • Ability to learn new knowledge and skills quickly
  • Strong problem solving and communication skills
  • Experienced with Microsoft Office applications, especially Excel
  • Good in reading, written and spoken English
  • Possess data analytical skills and logical thinking
  • Attention to details and result-oriented
  • Self-motivated and willing to work under pressure
  • Strong organization skills and ability to follow documented procedures
  • Strong problem solving and communication skills
  • Background in freight forwarding, consolidation and logistics is preferred

Skills Required

  • Bachelor's degree
  • Mathematics major
  • Integrity with strong sense of trust and responsibility
  • Ability to learn new knowledge and skills quickly
  • Strong problem solving skills
  • Strong communication skills (written and spoken English)
  • Experience with Microsoft Office applications, especially Excel
  • Possess data analytical skills and logical thinking
  • Attention to details and result-oriented
  • Self-motivated and able to work under pressure
  • Strong organization skills and ability to follow documented procedures
  • Experience validating EDI events and related data accuracy
  • Background in freight forwarding, consolidation and logistics
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The Company
HQ: Scottsdale, AZ
5,020 Employees

What We Do

To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and customs – so your business grows even further. APL Logistics designs and operates global supply chains that deliver products everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include: - Supply chain design and engineering - Shipment consolidation and deconsolidation - Global freight forwarding and customs management - Regional warehousing and distribution networks management - IT solutions that increase supply chain performance within manageable costs Today, APL Logistics is a globally recognized innovator in logistics and technology management. Our logistics professionals offer local expertise throughout our global network. With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for automotive, consumer, industrial, and retail companies. APL Logistics offers the strength and experience our customers can rely on. FOLLOW APL LOGISTICS TODAY! Instagram: https://www.instagram.com/apllogistics Twitter: https://www.twitter.com/APLLogistics YouTube: https://www.youtube.com/c/APLLogisticsOnline

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