The Operations Supervisor is responsible in providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution.
He/she will lead the team to implement and execute the right processes in order to achieve productivity, timeliness, and quality success measures and enable business growth. He/She will also monitor and assess teams’ operational methods and processes and propose ways to improve them.
This position reports to Global Business Services – Operations Manager.
Operations Management
- Manages and leads leaders and members in the execution of day-to-day operations based on migrated processes which includes but not limited to:
- DN/SOA Confirmation
- SEA Job Creation and Cost estimate process
- Possesses in-depth understanding of business and processes to be able to effectively monitor overall performance in order to achieve service and operational excellence
- Develops and implements standard operational rhythm to consistently deliver service level objectives and metrics on timeliness, accuracy, quality of work, and customer satisfaction
- Sets clear and realistic goals to leaders and members and monitors team and individual performance regularly
- Advocates process documentation and standardization towards process maturity
- Drives key initiatives to facilitate process improvement and efficiency; Partners with both internal and external customers to implement critical actions
- Conducts root cause analysis to drive permanent issue resolution
People Management
- Leads and creates a strong team culture of collaboration, ownership, agility, and resilience through regular 1:1 with direct reports, team huddles, and engagement initiatives
- Identifies training and development programs for members and leaders to develop a high performing and engaging team
Stakeholder Management
- Conducts monthly business and operations review with customers and stakeholders to discuss results and performance, issues for resolution, process alignment and standardization
- Proactively communicates updates, issues and progress that require immediate attention or resolution from both internal and external customers
- At least Bachelor’s degree; Master’s degree/MBA is a plus
- More than 3 years of relevant working experience in the same leadership capacity; Experience in shared service set-up in a logistics and/or freight forwarding is preferred
- Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels
- Above average interpersonal, communication and presentation skills
- Above average English proficiency
- Possesses Customer Service mindset and passion for service excellence
- Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
- Good knowledge of shipping business and processes
- Drives entrepreneurial mindset and agility to get things done
- Process driven and process detailed. Ability to deep dive into processes and perform root cause analysis
- Proficiency in Windows and Microsoft office
Skills Required
- Bachelor's degree
- More than 3 years of relevant leadership experience
- Experience in shared service set-up in logistics and/or freight forwarding
- Customer orientation and ability to build strong stakeholder relationships
- Strong interpersonal, communication and presentation skills
- Above average English proficiency
- Customer service mindset and passion for service excellence
- Ability to adopt/adapt information technology to improve productivity
- Good knowledge of shipping business and processes
- Process-driven mindset; ability to deep dive and perform root cause analysis
- Proficiency in Windows and Microsoft Office
- Master's degree/MBA
What We Do
To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and customs – so your business grows even further. APL Logistics designs and operates global supply chains that deliver products everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include: - Supply chain design and engineering - Shipment consolidation and deconsolidation - Global freight forwarding and customs management - Regional warehousing and distribution networks management - IT solutions that increase supply chain performance within manageable costs Today, APL Logistics is a globally recognized innovator in logistics and technology management. Our logistics professionals offer local expertise throughout our global network. With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for automotive, consumer, industrial, and retail companies. APL Logistics offers the strength and experience our customers can rely on. FOLLOW APL LOGISTICS TODAY! Instagram: https://www.instagram.com/apllogistics Twitter: https://www.twitter.com/APLLogistics YouTube: https://www.youtube.com/c/APLLogisticsOnline
