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Manage scoping calls, record notes, create and activate projects in Mavenlink, coordinate contracts/amendments, oversee timelines, budgeting, invoicing, timekeeping, and project data accuracy. Serve as liaison with clients, counsel, and the CCC, coordinate calls, and cover one on-call shift weekly for Arete 911 service.

Lead technical incident response efforts: support SentinelOne EDR deployment/troubleshooting, forensic collections, infrastructure recovery, backup validation, and remediation. Serve as escalation point, mentor staff, document findings, coordinate with clients and internal teams, and contribute technical details to strategic plans.

Provide first-line triage and technical support for managed security services: document and route tickets, monitor alerts, escalate critical incidents, support Microsoft 365, Windows/macOS, Active Directory, networking, and cybersecurity-related requests while following escalation procedures and maintaining client confidentiality.

Manage engagement scoping, project setup and tracking in Mavenlink, coordinate contracts/amendments, ensure timeline, budgeting, invoicing, and timekeeping accuracy, communicate updates with stakeholders, coordinate internal/external calls, and provide weekly on-call 911 coverage.