ROLES & RESPONSIBILITIES
- Joins all scoping calls assigned to Tiger Team
- Records the scoping call notes
- Creates and facilitates the delivery/receipt of contracts and amendments related to the engagement
- Creates and activates projects accurately and allocates Master Planning hours (in Mavenlink)
- Collaborates with teammates to ensure accurate project data is entered into Mavenlink, including custom fields and regular data audit/review/update throughout the engagement
- Manages accuracy and accountability of TT members with respect to:
- timeline of engagement
- individual tasks
- timekeeping
- budgeting
- invoicing
- data capture
- Communicates and coordinates project updates with the CCC via email
- Coordinates calls between internal and external parties and records notes for update calls with client and counsel
- Works an “on-call” shift one time per week to cover Arete 911 service
- Coordinates the initial scoping call during 911 coverage
- May perform other duties as assigned by management
SKILLS AND KNOWLEDGE
- Ability to establish priorities, work independently and proceed with objectives with minimal supervision
- Strong organizational skills with high attention to detail
- Ability to accurately and efficiently communicate with the organization through both written documents and oral interactions
- Ability to effectively guide, motivate, and manage a Tiger Team
- Technical requirements:
- MS Office (including MS Teams)
- Mavenlink and/or CRM experience, preferred
- Virtual meeting tool experience (i.e. Zoom, Webex, etc.)
- Ability to thrive in a fast-paced environment
- A deep understanding of working with legal counsel
- Experience working with and communicating to C-level executives, attorneys, and insurance carriers
JOB REQUIREMENTS
- Associate's Degree and 4+ years of experience managing projects in a fast-paced, client-facing environment or Bachelor's Degree
- Fluent in English, reading and writing
- Must have flexibility with work hours to accommodate “on-call” shifts
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.
WORK ENVIRONMENT
While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of this job.
PHYSICAL DEMANDS
- No physical exertion required
- Travel within or outside of the state
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects
TERMS OF EMPLOYMENT
Salary and benefits shall be paid consistent with Arete salary and benefit policy.
FLSA OVERTIME CATEGORY
Job is exempt from the overtime provisions of the Fair Labor Standards Act.
DECLARATION
The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description.
EQUAL EMPLOYMENT OPPORTUNITY
We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.
When you join Arete…
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we’re about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Skills Required
- Associate's degree and 4+ years managing projects in a fast-paced, client-facing environment, or Bachelor's degree
- Fluent in English (reading and writing)
- Flexibility with work hours to accommodate weekly on-call shifts
- Proficiency with MS Office including MS Teams
- Mavenlink and/or CRM experience
- Experience with virtual meeting tools (Zoom, Webex)
- Experience working with legal counsel and communicating with C-level executives, attorneys, and insurance carriers
- Ability to guide, motivate, and manage a Tiger Team
What We Do
Arete is a global cyber risk company whose mission is to transform the way organizations prepare for, respond to, and prevent cybercrime. We are leaders in the cyber incident response business, having worked on thousands of matters since our inception in 2016. When clients engage Arete, they gain access to the world’s leading cybersecurity professionals — anywhere in the world — within hours, not days. We also work with organizations after a cyberattack to harden their systems and controls to help prevent future disruption. We often partner with insurance carriers and their legal counsel in response to cyber insurance claims and are proud to work closely with these firms who are on the frontlines of keeping businesses and local governments up and running after cyberattacks. We are a highly data-driven organization that uses the data we collect and the information we curate not only to improve outcomes for our clients but also inform new models and approaches for cyber risk mitigation and underwriting. We believe in the concept of “collective defense” of our economy, infrastructure, and livelihoods against cybercrime and actively work with law enforcement, government entities, and industry consortia to share our findings and best practices. At Arete, we share a common passion, with uncompromising integrity in all that we do, to help our clients impacted by emerging issues in cybercrime. Through our rapid response and technical expertise, we have significantly reduced the financial impact and business interruption attributed to cyberattacks.
