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Manage end-to-end ocean shipments for small/mid customers across Spain and France, resolve customer issues, maintain customer portfolios, coordinate logistics operations, liaise with internal and offshore teams, and deliver excellent, timely customer service.

Provide high-volume inbound customer support for Maersk: answer calls and emails, resolve issues, give accurate service and pricing information, record interactions in the Cloud Telephony System, collaborate with internal teams, upsell/cross-sell, meet SLA and performance targets, and suggest process improvements.

Support Sales teams with quoting and customer operations for German-speaking clients: manage requests, communicate service updates, resolve queries and escalations, assist process improvements, and contribute to team initiatives to ensure a smooth customer experience.

Advise the business on customs/regulatory compliance, perform risk assessments and quality reviews, develop policies and training, monitor regulatory changes, support whistleblowing and internal investigations, and report to management to strengthen the compliance program.

Lead end-to-end logistics shipment execution, ensure SLAs/KPIs, act as primary customer contact, drive process optimization using automation and data, implement continuous improvement, onboard/train team members, and support cross-functional initiatives.

Coordinate order fulfillment, inventory, and shipment activities between customers, operations, and vendors. Generate KPIs and reports, verify vendor invoices, manage warehouse supply replenishment, update system transactions accurately, and support urgent order coordination. Communicate operational issues and resolve discrepancies while ensuring compliance with company policies.

Lead OPEX capability building across Global Service Centres by embedding Lean and Six Sigma practices, A3 problem solving, visual management, Kaizen and VSM. Design and deliver training, coach CI practitioners, build internal faculty, strengthen daily management and governance, and link capability deployment to real business KPI gaps and enterprise priorities to sustain end-to-end value stream improvements.

Lead design, security, optimisation, and governance of global Active Directory infrastructure. Drive technical delivery, reduce risk, improve AD performance, mentor teams, produce designs, implement best-practice solutions, and collaborate with architects, engineers, and product owners.

Manage Maersk's global trademark portfolio: conduct searches and clearance opinions, prepare and coordinate filings, manage prosecution, maintenance, enforcement, oppositions and cancellations; draft and review trademark agreements; monitor watch results, advise Corporate Branding, support brand protection with Cyber Security and Forensics, and deliver stakeholder training.

The manager will oversee product management, sales enablement, pipeline development, and customer management for logistics solutions, focusing on LCL and FCL products.