Own strategic direction and client success for assigned accounts by developing IT roadmaps, conducting QBRs, managing budgets and technology forecasts, mitigating risks, and aligning technology initiatives with business goals. Partner with account, engineering, and support teams while delivering executive presentations, consultative recommendations, and sales support.

As an IT Support Specialist, you will monitor and maintain client systems, troubleshoot technical issues, provide support, and enhance security protocols.

The Director of Operations will focus on enhancing operations, driving accountability, and improving systems for efficiency and clarity, while collaborating closely with the CEO.