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Senior Customer Success Manager responsible for directing strategic client accounts, identifying expansion opportunities, managing end-to-end SaaS project delivery, and advising stakeholders on technical architecture and customer experience. The role requires strong commercial awareness, data analysis, relationship management, stakeholder influence, account coordination, mentoring, and the ability to communicate technical concepts clearly. Spanish fluency is indicated by the title, while multilingual ability is preferred.

Design, build, and maintain scalable C#/.NET backend services and high-volume ETL/data ingestion pipelines. Tune and operate complex Microsoft SQL Server environments, troubleshoot distributed system performance, resolve production issues, collaborate with downstream teams, and leverage AI-assisted tools to accelerate development and testing.

Administer and optimize the Cornerstone OnDemand LMS for employees, customers, and partners. Responsibilities include configuring learning objects and workflows, managing users and permissions, troubleshooting issues, handling bulk data and transcripts, testing quarterly releases, developing reports and dashboards, and improving processes through automation and AI. The role partners with Training, IT, and vendors to ensure reliable learning operations and high-quality system experiences.

Manage enterprise cloud customers throughout the post-sale lifecycle, driving onboarding, product adoption, retention, renewals, expansion, and customer advocacy. Build executive relationships, conduct business reviews, monitor account health and usage, identify risks and upsell opportunities, negotiate renewals, coordinate internal teams, and present customized success plans. The role requires technical customer communication, SaaS experience, and enterprise account management.

Lead enterprise AI transformation programs with VP, Director, and C-suite stakeholders. Define transformation roadmaps, business cases, operating models, and change programs while directly scoping, designing, building, and deploying conversational AI agents. Guide cloud migration to NiCE CXone, orchestrate front- and back-office workflows, coordinate technical and business stakeholders, and translate strategic objectives into measurable outcomes across customer experience, operations, workforce augmentation, and compliance.

The Account Executive will drive enterprise software sales for NiCE Actimize by achieving quotas, negotiating agreements, leading sales activities, developing C-level relationships, and expanding strategic customer accounts. The role requires selling software solutions to financial services organizations, understanding anti-money laundering applications, identifying customer opportunities, coordinating with sales engineers and IT users, and positioning solutions around business value and successful implementation.

Own the technical presales strategy for complex enterprise deals across DACH and expansion markets. Lead discovery, technical deep dives, customized demonstrations, solution design, POCs, and POVs. Translate AI Agent and contact center technologies into business value for senior stakeholders, provide competitive analysis, and collaborate with product teams. Represent NiCE Cognigy through events, webinars, trade shows, and thought leadership while supporting internal enablement and customer feedback.

Leads multiple software engineering teams developing and operating scalable, cloud-native CCaaS products. Responsibilities include hiring, mentoring, performance management, technical oversight, architecture reviews, coding, incident response, customer escalations, roadmap planning, Agile execution, stakeholder communication, quality improvement, and removal of organizational and technical impediments. The role requires expertise in real-time software, VoIP and telecom protocols, SaaS, DevOps, public cloud, and enterprise-grade product development.

Develop and maintain the NiCE CXone software platform across all technology tiers. Responsibilities include designing features, Java development, unit and integration testing, code reviews, defect resolution, production support, performance tuning, and participation in agile projects, technology evaluations, and proofs of concept. The role also contributes to reporting projects and may build AI-powered solutions using LLMs, agents, and automation frameworks.

Senior data-focused software engineer responsible for architecting and owning streaming data solutions. Lead design and reliability for Kafka/Flink pipelines, drive engineering best practices, mentor engineers, champion AI-assisted development and agentic workflows, and collaborate with product and cross-functional teams to deliver scalable, secure data platforms.