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Design, develop, and maintain scalable automation frameworks and programmatic IaC (Python, Jinja2, Terraform). Build Puppet and PowerShell automation for mixed Linux/Windows environments, integrate automation with CI/CD, implement testing strategies, and partner with cloud/platform teams to standardize and operationalize infrastructure at scale.

Develop and maintain the NiCE CXone platform across all tiers: design, implement, unit and integration tests, code reviews, troubleshoot performance, support production, and collaborate in Agile teams to deliver reporting and UI features.

Own post-sale customer relationships for enterprise contact centre customers, driving adoption, ROI, and long-term success. Coordinate cross-functional teams, manage high-touch accounts, deliver value reviews, mitigate risks, and support go-live and post-go-live phases while promoting AI-driven capabilities and customer satisfaction.

Lead client-facing consulting and training engagements for NICE contact center solutions, driving product adoption, performance improvement, ROI, and client satisfaction across workforce management, automation, and quality domains. Support account growth and deliver measurable transformation through configuration, KPI analysis, presentations, and on-site/remote delivery.

Drive pre-sales for NICE Customer Service Automation by designing technical solutions, delivering demos, evaluating customer infrastructures, responding to RFIs/RFPs, and partnering with sales, product, and engineering to apply conversational AI, analytics, and digital engagement to CX problems.

The Principal Partner Success Implementation Engineer defines technical standards and strategies for partner implementation, leads complex escalations, and drives systemic improvements for partner success.

Design, develop, and maintain NiCE software platform using AWS and Java. Analyze requirements, create technical specifications, implement features, lead architecture discussions, mentor junior engineers, enforce coding standards, and participate in code reviews.

The Lead Software Architect will define technical strategies, architect scalable systems, integrate AI, mentor teams, and drive high engineering standards.

The Senior Business Analyst will perform business analysis for AML solutions, lead data analysis, prepare test cases, and advise on solution design. They ensure client objectives are met during implementation and possess expertise in financial services and compliance.

The Project Manager will oversee customer-facing software and AI delivery projects, assist with documentation, track progress and risks, and communicate with teams.