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Delivers training to new and existing employees, develops curricula and training plans, administers assessments, monitors quality, coaches employees, tracks training effectiveness, and supports client communication. The role also manages Trainers and Training Facilitators, stays current on client products and services, and requires international travel.

Supports the QA and Training Manager with team oversight, training-plan development, coaching, quality audits, calibration, performance tracking, and corrective actions. Provides training and professional development for global staff, monitors Trainers and Quality Analysts, identifies performance issues, supports client initiatives, and helps ensure quality and operational metrics are achieved.

Supports operations security by maintaining controls aligned with compliance frameworks, preparing incident and status reports, monitoring partner assessments, tracking remediation actions, leading customer-facing security gap reviews and investigations, and managing the operations security support team. The role also implements client security policies, identifies operational gaps, supports audits, and communicates risks and mitigations to executives, clients, and staff.

Supervise customer service representatives, maintain service quality, meet KPIs and SLAs, analyze operational reports, coach employees, support training and development, resolve escalated issues, coordinate staffing changes, and collaborate with HR, IT, and operations teams to improve performance and partner success.

Delivers training for new and existing employees, develops curricula and training plans, administers knowledge assessments, and uses creative adult-learning techniques. Supports quality monitoring, coaching, reporting, and continuous training improvement. Collaborates with clients and partners, stays current on products and services, and manages other trainers and facilitators. The role requires strong communication, analytical, coaching, presentation, and organizational skills, along with international travel.

Provides training for new and existing employees, develops curricula and assessments, uses creative adult-learning techniques, monitors training quality, reports on effectiveness, coaches employees, collaborates with clients, and manages trainers. International travel is required.

Supports operational security and compliance through control monitoring, internal audits, audit documentation, evidence collection, partner assessments, incident reporting, employee training, and stakeholder coordination. The role helps implement security frameworks, identify compliance gaps, escalate risks, and translate requirements into actionable tasks.

Supports the recruitment team by welcoming applicants, answering recruitment inquiries, scheduling interviews, administering pre-employment testing, coordinating campus and operations communication, preparing welcome letters, assembling new-hire plans, maintaining employee data and files, and handling recruiting administration and front-desk responsibilities.

Leads multi-product strategy, product roadmaps, software product design, integrations, and technology evolution. Builds and mentors Product Management, Business Analysis, and UI/UX teams; aligns solutions with business objectives, budgets, and stakeholder needs. Oversees project delivery, quality, metrics, research, industry trend analysis, and Agile development practices while promoting organizational culture and managing complex software initiatives.

Manages comprehensive training and professional development programs for a major customer care program. Leads and supervises the Training and Development team, oversees computer-based learning, onboarding, coaching, instructional materials, vendor relationships, and training policies. The role requires progressive leadership, facilitation experience, strong communication and organizational skills, Microsoft Office proficiency, and international travel.