About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The Operations Security Jr. Manager supports the Operations Security department in ensuring the sites where the organization operates meet all security standards and actively helps prevent client data breaches. Their duties include helping maintain standards and procedures, supporting audits, and staying current on security trends, threats, and company and client policies.
As Operations Security Jr. Manager, You Will…
- Build and maintain the controls matrix in alignment with multiple compliance frameworks and standards.
- Prepare and review incident reports and status reports, identify issues, and report to senior management and the client when needed.
- Work cross-functionally with internal leaders to complete holistic process implementation based on client policies, with the aim of closing any security information gap.
- Track and monitor partner assessment progress.
- Track action items.
- Ability to conduct and lead customer-facing security gap reviews and investigations.
- Manage the operations security support team.
As Operations Security Jr. Manager, You Need…
- Bachelor’s Degree.
- Minimum 3-4 years of fraud, risk experience, compliance, IT, security, and/or process building within the BPO industry.
- Proficient in the use and application of both MS Office Suite (Word, Excel, PowerPoint, and Outlook) and Google products (Sheets, Slides, Docs).
- Knowledge of ISO standards, PCI DSS, or similar frameworks.
- English proficiency at B2 level or higher.
- Detail-oriented and strong analytical and problem-solving skills, along with the ability to communicate effectively with non-technical executives and staff.
- Ability to identify operational gaps and translate them into actionable mitigation methods.
- Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships.
- Ability to communicate information to executive leaders, clients, and customers
- An understanding of commonly utilized industry systems and tools to identify fraud risk gaps and recommend changes.
- Knowledge and understanding of the Business Continuity and Disaster Response Plans.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- Bachelor's degree
- 3–4 years of experience in fraud, risk, compliance, IT, security, and/or process building within the BPO industry
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Proficiency with Google products, including Sheets, Slides, and Docs
- Knowledge of ISO standards, PCI DSS, or similar compliance frameworks
- English proficiency at B2 level or higher
- Strong analytical, problem-solving, communication, and relationship-building skills
- Ability to identify operational gaps and translate them into actionable mitigation methods
- Understanding of commonly used industry systems and tools for identifying fraud risk gaps
- Knowledge of Business Continuity and Disaster Response Plans
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
